Security Jobs in Winston-Salem, NC

Position Summary:

• Landmark Builders is seeking a part-time Helpdesk Technician to serve as the first point of contact for employees seeking technical assistance.
• This role provides timely, courteous support for hardware, software, and connectivity issues across the company’s office and field locations.
• The Helpdesk Technician plays a key role in maintaining employee productivity by resolving day-to-day IT issues efficiently while upholding Landmark Builders’ commitment to quality and professionalism.

Key Responsibilities:

• Technical Support Serve as the first point of contact for IT support requests submitted via phone, email, ticketing system, or walk-in.
• Diagnose and resolve hardware, software, network, and peripheral issues for office and field personnel.
• Set up, configure, and deploy workstations, laptops, mobile devices, and peripherals for new and existing employees.
• Support and troubleshoot Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Assist with VPN access, remote desktop connections, and mobile device management.
• Escalate complex or unresolved issues to senior IT staff with thorough documentation of steps taken.
• Perform other IT duties as required to support the organization.
• Asset & Documentation Management Track and maintain accurate records of hardware and software assets using the company’s asset management system.
• Create and maintain self-service documentation, knowledge base articles, and how-to guides for end users.
• Document all support interactions in the helpdesk ticketing system accurately and in a timely manner.
• Assist with hardware lifecycle activities including imaging, deployment, and disposal.
• User Support & Training Provide clear, patient guidance to employees with varying levels of technical proficiency, including field personnel.
• Deliver basic end-user training on new applications, tools, and IT security best practices.
• Support onboarding of new employees by preparing accounts, devices, and access in coordination with HR and IT staff.
• Contribute to company IT awareness initiatives and training materials.
• Security & Compliance Follow and enforce IT security policies including password management, software installation standards, and data handling procedures.
• Report potential security incidents or policy violations to senior IT staff promptly.

Assist with routine patching, antivirus updates, and endpoint compliance checks. Qualifications:

• Experience & Technical Knowledge 1–3 years of experience in a helpdesk, desktop support, or IT support role strongly preferred; recent graduates with relevant certifications will be considered.
• Proficiency with Microsoft Windows 10/11 and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Word, Excel).
• Familiarity with Microsoft Entra ID/Active Directory and basic user account management.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting).
• Experience with helpdesk ticketing systems and IT asset management tools preferred.
• CompTIA A+, Microsoft 365 Fundamentals, or similar certification preferred but not required.
• Leadership & Interpersonal Skills Strong customer service orientation with a patient, professional demeanor.
• Effective communicator with the ability to translate technical concepts for non-technical users.
• High ethical standards, honesty, and integrity.
• Collaborative mindset and willingness to contribute to team goals.
• Ability to manage multiple open issues, prioritize effectively, and stay organized under pressure.
• Commitment to upholding Landmark Builders’ core values.

About Landmark Builders:

• Founded in 1975, Landmark Builders is a full-service commercial construction company headquartered in Winston-Salem, NC, with offices in Charlotte, NC and Columbia, SC.
• We are committed to delivering quality, reliability, and integrity on every project – and to building careers that last.

Why People Build Their Careers at Landmark:

• • Employee Ownership (ESOP) – Share in the long-term success of the company • Competitive Compensation Packages rewarding strong results • Career Growth Opportunities in a company committed to developing talent • Industry-Leading Safety Culture that prioritizes every employee • Paid Holidays and PTO to support work-life balance Landmark Builders is proud to be an employee-owned company (ESOP), where every team member shares in the success we build together.
• We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
• Powered by JazzHR