Senior auditor [h1.location_city]

Why Ballys

Ballys Corporation is a global casino-entertainment company with a growing omni-channel presence. Ballys owns and operates 19 casinos across 11 states along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle UK expands its international reach. It also owns Bally Bet a first-in-class sports betting platform Bally Casino a growing iCasino platform Ballys Interactive International division (formerly Gamesys Group) a leading global interactive gaming operator and a significant economic stake in Intralot S.A. a global lottery management and services business.

With 11500 employees its casino operations include approximately 17700 slot machines 630 table games and 3950 hotel rooms. Ballys also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role :

The Night Auditor is responsible for guest check-in and check-out auditing and posting of daily transactions reconciling accounts respond to all guest request and act as communication liaison between the guests and all other departments. Your duties include but are not limited to effectively communicate with team members regarding operational tasks / events complete all hotel nightly audits create and update reservations review guest payments deliver exceptional customer service to our internal and external guests etc.

Responsibilities :

• Build guest and team member positive relations
• Participates in departmental and company meetings
• Ensure consistent high-quality service to all our team members and guests
• Perform a friendly professional and timely check in and checkout processes for arrivals and departures
• Assigns guest accommodations in accordance with procedures and SOPs
• Answer phones within 3 rings while following the company phone script
• Accurately take messages for guest and initiate actions as needed
• Ensure proper ID and a form of payment is obtained during guest check in
• Create and update guest reservations upon request based on hotel availability
• Follows room availability and reports any issues to supervisor
• Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios
• Maintains knowledge of hotel occupancy status special events in-house groups and other situations affecting the front desks daily operation
• Processes guest payments and accounts upon checkout in an efficient timely and accurate manner
• Ensure to complete daily reports audit and checklists in a timely manner
• Audit and balance accounts from the days shifts
• Verify and schedule wake up calls
• Prepare guests folios for next day check outs
• Auditing of room inventory
• Balance cash drawers and folios
• Able to articulate all amenity offerings of the hotel including catering rooms packages and F&B outlets
• Brings any problems to the attention of the manager or supervisor on duty
• Must proactively prioritize needs and effectively manage resources
• Immediately report any safety hazards problems or maintenance issues to the appropriate party
• Performs related duties as assigned

Qualifications :

Whats in it for you :

Target Salary Range : $17.00 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Let Ballys Bet on You We cant wait to meet you!

Required Experience :

IC

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Guest Relations Experience,Math,Windows,Facilities Management,Night Audit,Front Desk,Guest Services,Phone Etiquette,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1