Senior business analyst h1.location_city

An employer is seeking a Business Process Analyst to evaluate currentstate business processes and lead process improvement initiatives across city departments. This individual will work closely with stakeholders to identify inefficiencies, document workflows, and design futurestate processes that improve service delivery, operational efficiency, and organizational effectiveness. This role is highly collaborative and requires strong analytical, facilitation, and documentation skills. The ideal candidate has experience working in municipal or publicsector environments and is comfortable driving change in complex, regulated organizations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Required Skills & Experience

5+ years of experience as a Business Process Analyst, Business Analyst, or Process Improvement Analyst
Proven experience conducting currentstate (asis) process assessments
Demonstrated ability to design and document futurestate (tobe) process improvements
Strong experience with process mapping and workflow documentation Experience facilitating stakeholder interviews, workshops, and working sessions
Ability to translate business needs into clear, actionable recommendations
Excellent written and verbal communication skills
Experience working with crossfunctional teams (business, IT, operations)

Nice to Have Skills & Experience

Experience working in municipal, government, or publicsector organizations
Familiarity with Lean, Six Sigma, or continuous improvement methodologies
Experience supporting change management initiatives
Exposure to technology modernization or system implementations
Experience documenting policies, procedures, and SOPs
Background working in environments with regulatory or compliance considerations

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.