Senior manager customer success [h1.location_city]

Customer Success Leader

Under direct supervision, the Customer Success Leader develops new prospects and partners with existing national account customers to drive growth in maintenance and service offerings. This role is responsible for post-sales success, strengthening customer relationships, ensuring contractual performance, and expanding services through operational excellence and customer satisfaction.

Key Responsibilities

• Develop new prospects and engage existing national account customers to increase sales of maintenance and service solutions
• Build, maintain, and grow key relationships with targeted existing and prospective national accounts
• Lead and support post-sales customer engagement to ensure high satisfaction, long-term retention, and repeat business
• Collaborate closely with Customer Experience Specialists to ensure customer needs, performance metrics, and contractual requirements are consistently met
• Monitor customer success indicators and proactively address service gaps or risks
• Leverage strong operational performance and customer service outcomes to expand services into new markets and customer locations not currently supported
• Identify account expansion and growth opportunities within existing customer relationships
• Negotiate pricing and terms of sales and service agreements in alignment with business objectives
• Maintain accurate account documentation, engagement activity, and performance metrics within CRM systems

What We Are Looking For

What We Offer

Compensation : This is a salaried exempt role. The starting salary range for this role and market is between $75,000 - $105,000 annually. Factors that may affect starting salary include geography / market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company's applicable plan. Employees in this role are not eligible for overtime.

Benefits : Subject to applicable eligibility requirements, the following benefits are offered for this role : tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to : 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture : At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!