Senior manager customer success [h1.location_city]

divh2Construction Manager / h2pCore Values / ppstrongEarn Trust / strong Nothing works without it. / ppstrongDo Good / strong Be kind and collaborative. Promote equity and be welcoming to everyone. / ppstrongDrive Change / strong We must set the standard. Advance technology and sustainability and implement visionary practices in all we do. / ppstrongBe A Home / strong We strive to be more than a place to work where people have a sense of belonging, work-life balance, and a true career path. / ppstrongOpen Doors / strong We are here to help our customers realize success, own homes they love, and create more opportunities for them down the road. / ppstrongWhat Will You Do In This Role? / strong Servicing our Oakwood Homes Communities in the South East Valley / Florence / Coolidge. You will manage the back-end construction activities while interacting with Customers, Trade Partners, municipalities, and other Oakwood associates to deliver a high-quality home. / ppstrongYou Will : / strong / pulliAssist the front-end Builder with daily supervision and execution of the construction schedules to deliver homes on schedule through adherence to even-flow production / liliConduct Demonstration and Verification walkthroughs with Customers before closing / liliDeliver all homes with Zero Defects at the time of closing / liliCoordinate and manage Trade Partners to deliver high-quality homes while meeting budgets / liliConduct daily inspections of every home to ensure the work is completed to Oakwoods specifications and the job site is ready for the following Trade Partner / liliCoordinate with the Community Teams and Support Center to maintain accurate records / liliCoordinate with Customer Care Associates to ensure homeowner issues are quickly resolved / liliCall and walk required inspections / liliCreate and manage multiple punch lists / liliMaintain a clean job site for Trade Partners, Customers, and municipalities / liliCross-train with other Associates to learn new skills needed for advancement / liliTake responsibility for the job site when other managers are absent / liliPerform related projects as assigned / liliMaintain compliance with all company policies and procedures / li / ulpstrongYou Have : / strong / pulliDesire to learn about the residential construction industry / liliExcellent organization and project management skills / liliExcellent ability to multi-task, strong attention to detail, effectiveness at prioritization, and very adaptable / liliGood verbal and written communication skills, including communication with internal and external customers. / liliAbility to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service. / liliAbility to hold oneself accountable and possess a high degree of self-awareness / liliValid drivers license and reliable vehicle / liliAbility to perform the essential job functions consistently safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualities and / or quantitative productivity standards. / liliAbility to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal state local standards. / liliKnow and understand the Core Values and adhere to all company policies and procedures. / liliMust be willing to participate in a Rotational Emergency on call Schedule that includes some nights and weekends included : requirements must be available to a rotating emergency on call schedule to support all Market teams and customers base needs. / liliOther duties as assigned. / li / ulpstrongYou Might Also Have : / strong / pulliAbility to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and / or quantitative productivity standards. / liliAbility to maintain regular, punctual in person attendance consistent with the ADA, FMLA, and other federal, state, and local standards. / liliMust be able to lift and carry up to 25 pounds. / liliMust be able to talk, listen and speak clearly / li / ulpstrongBenefits Perks / strong / pulliComprehensive benefits package includes Medical, Dental, Vision, FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP / liliTime Off benefits include Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, refresh, floating holidays, and parental leave / liliHome purchase discount / liliTuition Reimbursement / liliExpected Salary : $54,500-$62,500 Annual Salary - This position is eligible for additional performance incentives bonus opportunities. / li / ulpAll benefits are subject to qualification and hire dates. / ppThis job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Oakwood Homes is an Equal Employment Opportunity Employer and does not make employment decisions based on sex, including gender identity and pregnancy, color, race, religion, national origin, or age of 40 and older. / p / div