Senior manager customer success serp_jobs.h1.location_city
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Senior manager customer success • mesa az
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At Investorlift, the success of our clients is paramount to the continued success of our data driven SaaS platform, and every interaction with our clients will lead to a greater depth of understand...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Success Program Manager.The Customer Success Program Manager is a strategic member of the Customer Success team, which encompasses project management, operations, and post-sales support.Th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Promote equity and be welcoming to everyone.Advance technology and sustainability and implement visionary practices in all we do.
We strive to be more than a place to work where people have a sense...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
At Early Warning, we’ve powered and protected the U.Zelle®, Paze℠, and so much more.As a trusted name in payments, we partner with thousands of institutions to increase access to financial services...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
A company is looking for a Senior Manager / Associate Director of Customer Success.Key Responsibilities Lead, coach, and develop a team of Customer Success Managers Collaborate with Renewal Mana...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Ready to be a part of the company transforming FinTech and how the world accesses banking services?.When was the last time you were excited about interacting with your bank or credit union? If the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Success Managers (CSM).CSMs serve as the primary point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes.
and identifying opportunities for ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_less
Soraban is a fast-growing, Series Afunded B2B startup with double-digit ARR growth every month.Our mission is to equip accounting firms with cutting-edge solutions that optimize their information i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Amazon Shipping is going through an exciting period of growth, broadening the geographies and simplifying the support experience we offer our shipper partners today.
We're passionate about providing...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions.
The CSM works to increase customer satisfaction, retention, renewals...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
At Journey to Freedom Consulting & Academy, we are seeking a passionate and empathetic Customer Success Manager to guide our clients through their personal and professional transformations.This rem...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Do not wait to apply after reading this description a high application volume is expected for this opportunity.Basic salary $60,000 - $65,000, plus commission.
Scottsdale (Flexible remote working av...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We are looking for a dynamic Customer Success Specialist to help us onboard customers and retain our core customer base.In this role, you will work directly with our customers to find out what issu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
At Early Warning, we've powered and protected the U.Zelle®, Paze℠, and so much more.As a trusted name in payments, we partner with thousands of institutions to increase access to financial services...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions.
The CSM works to increase customer satisfaction, retention, renewals...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Flexera saves customers billions of dollars in wasted technology spend.A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimiz...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Principal Customer Success Manager.The Principal Customer Success Manager is responsible for customer success within Axway's managed cloud and SaaS business in the Americas.Customer Success at Axwa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
CDM Media is an award-winning global B2B technology marketing, events and media firm that specializes in engagement with C-level executives.
Our live events / summits, virtual gatherings, digital mark...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Join Axon and be a Force for Good.At Axon were on a mission to Protect Life.Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Success Managers (CSM).CSMs serve as the primary point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes.
and identifying opportunities for ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
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Senior Customer Success Manager
InvestorliftScottsdale, AZ, USjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionBachelors degree in business, marketing, or a related field; Certifications in Customer Success or related tools / platforms (e.g., SuccessHACKER, Gainsight); Knowledge of specific CS methodologies like Value-Based Selling or Outcome-Driven Success; Proven ability to decrease churn through success enablement, directly relating customers revenue and growth to highlight ROI; Ability to perform at a high level in a shifting business environment; Strong communication and relationship building skills with an ability to prioritize, multi-task, and perform as a strategic partner for clients tailored to their needs; Highly effective at creating and planning client meetings and workshops; Experience with account planning, managing and executing customer success plans within an agile project management framework; Adaptable and growth oriented mindset open to delivering and receiving feedback; 2+ years of experience as a high touch Customer Success Manager at a well established SaaS organization; 3+ years of customer-facing experience in a B2B / Enterprise SaaS environment. Competitive salary and on target earnings, reviewed quarterly Employer paid health benefits (Employee / Spouse / Child) Healthcare, vision, and dental (Employee / Spouse / Child) Supplemental life insurance (Employee / Spouse / Child) Employee recognition and gifting program Paid vacation and holiday time bonus
Job Description
Job Description
Salary :
At Investorlift, the success of our clients is paramount to the continued success of our data driven SaaS platform, and every interaction with our clients will lead to a greater depth of understanding of the tools available to them to leverage the power of our platform. As a Senior Customer Success Manager, you will develop systems and processes working collaboratively with Product, Marketing, and Sales teams to establish and refine strategic solutions ensuring our clients are utilizing Investorlift to their greatest potential. The focus of the role will encompass client onboarding, adoption, relationship building, as well as communicating the needs of the customers across multiple teams and internal stakeholders within the organization.
The ideal candidate for the Customer Success Manager possesses a comprehensive skill set to ensure a smooth and consistent source of information and support for our top clients on our SaaS platform. You must be technically proficient, demonstrating a deep understanding of the platform's features and the ability to identify adoption and usability frictions before they occur.
Responsibilities
- Prioritize relationships with the largest and most impactful Investorlift clients, developing intimate understandings of the needs of the highest performing wholesale businesses at the top of the market;
- Plan and develop in depth and thorough product demonstrations to drive additional growth opportunities for existing clients;
- Nurture excellent interpersonal relationships with our customers through regular check-ins, Quarterly Business Reviews (QBRs), leading to timely and appropriate upsell discussions;
- Maintain a deep understanding specific client needs and how our product solutions not only fit, but enhance their experience;
- Contribute to an effective feedback loop for customer needs through cross-functional interactions with Sales, Product, and Support teams.
- Manage and de-escalate customer issues with strong problem-solving skills and adaptability to various customer needs;
- Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and technical proficiency to optimize usability of our SaaS platform.
Requirements
Total Rewards and Benefits