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A company is looking for a Senior Customer Success Manager.
Key Responsibilities
Maintain and nurture strong, long-term relationships with customers
Serve as the voice of the customer, collaborating with internal teams to integrate feedback
Monitor customer usage metrics and proactively address areas for improvement
Required Qualifications
5-7+ years in customer success, account management, or a related field
Experience in the SaaS or public safety industries preferred
Proven track record of fostering relationships with key decision-makers
Ability to quickly learn and become proficient in new technologies and systems
Direct experience in the 911 space or related public safety communications systems is a plus