Talent.com

Senior manager customer success h1.location_city

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Senior manager customer success • rochester ny

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Customer Service Client Success

Info Advantage IncRochester, NY, US
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GpacRochester, New York, United States
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Pharos Systems International IncRochester, NY, US
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JLLRochester, NY, United States
[job_card.full_time]

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REXELRochester, New York, United States
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ShiftHop LLCRochester, NY, US
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WithumRochester, NY, United States
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Insurance Office of AmericaIrondequoit, NY, US
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Telecommute Customer Success Representative

TradeJobsWorkforce14622 Irondequoit, NY, US
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MaximusRochester, NY, US
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Talent Acquisition ConceptsRochester, New York, United States
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Spencer'sRochester, NY, US
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HoneywellPittsford, NY, United States
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FustcharlesRochester, NY, United States
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Client Success Manager

TradeJobsWorkForce14603 Rochester, NY, US
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Office Manager and Customer Service

Window World of Buffalo, Rochester, Syracuse, and JamestownRochester, NY, US
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Paid training on our systems and processes.Stable, full-time, year-round position .Opportunity to grow into sales or management roles .Locally owned business backed by a trusted national brand.We a...[internal_linking.show_more]

Customer Service Client Success

Customer Service Client Success

Info Advantage IncRochester, NY, US
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  • [job_card.full_time]
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Benefits:
  • 401(k) matching
  • Competitive salary
  • Health insurance
  • 401(k)
  • Training & development


Client Success/Sales Administrator


Why Work Here?
“Great company culture”


We are passionate about what we do, and what we do is help businesses navigate the world of technology. Technology is at the center of everything we do in our lives and as such we embrace it. We love challenges and work together to solve problems. Our focus and mission is to help others achieve their goals and we refuse to quit until that mission is accomplished. Our biggest strength is not our ability to speak, but to listen, understand and clearly communicate in all facets of our business. – We are Info Advantage

Responsibilities:
· Deliver Exceptional Client/Customer Experiences – ensure exceptional service delivery, communication and coordination with the rest of the IA Team to deliver services and solutions on time and with accuracy
· Billing Reconciliation & RMA’s – Addressing billing inquiries, aiding in resolving as well as product returns and exchanges
· Sales Administration – general sales reporting and manufacturer sales reporting
· Manufacturer Warranty Renewals & Technology Subscription Renewals – aide in facilitating manufacturer warranty renewals and subscription renewals with distributors for clients
· Proactive Manufacturer Technology Awareness – Bring awareness to technology trends and changes working along side marketing to deliver appropriate messaging
Qualifications:
· 1 – 3 years of experience working within an office environment
· Customer centric and team centric – outgoing, personable, approachable, helpful
· Familiar and competent working within a CRM
· Computer Savvy – competent in using Microsoft Office applications – Word, Excel, PowerPoint, Teams & Outlook
· General understanding of computer technology
· Process and detail oriented
· Challenges the status quo – seeks to improve

About INFO ADVANTAGE INC:
Info Advantage has been providing professional IT Support and technology services for businesses in and around Rochester, New York since 1992. We pride ourselves on being the go-to partner for all of your technology needs and customize solutions tailored for every business circumstance all while ensuring every step of the way we are delivering exceptional client experiences. We do this through the strength of our employees’ knowledge, ability to clearly communicate, listen, and relate with the people we work with.