Senior manager customer success [h1.location_city]

For this U.S. based position, the expected compensation range is $120,000 - $171,000 per year, which includes base pay and short-term incentive.

Schneider Electric has a meaningful opportunity for a Customer Success Manager in our Energy Management / Digital Grid sector that could use your talents. You will work for a company consistently rated by Fortune as one of the "Great Places to Work" and by Glassdoor as the 11th spot as the "Best Place To Work", by Forbes as "America's Best Employers for Diversity", and by Equileap as the "World's Top 10 in Gender Equality" and by TIME as the "Most Sustainable Company in the World".

The Customer Success Manager (CSM) will be responsible for managing high-touch, strategic existing customer accounts. The CSM will act as the main point of contact for customers, ensuring successful onboarding, driving product adoption (Trusted Advisor), and fostering long-term relationships. The CSM will work closely with top management, middle managers, and cross-functional teams to ensure the customer's success and alignment with their business goals.

Key Responsibilities

• Serve as the main point of contact for assigned high-touch customers, managing relationships from onboarding through ongoing engagement.
• Build and maintain strong, long-term relationships with top management and middle managers in customer organizations. Understand power maps and decision makin process in customer organization.
• Understands customer strategy and how DG solutions (SCADA, ADMS, DERMS, GIS) can help in reaching these goals.
• Develop and implement customized onboarding plans tailored to individual customer needs.
• Create and manage customer success plans that align with the customer's business goals and desired outcomes.
• Prepare both standard and custom documentation to support onboarding and ongoing engagement.
• Lead weekly and daily communication touchpoints with customers to provide updates, resolve issues, and offer strategic advice.
• Collaborate closely with the Operatios team for seamless handoffs in last phase of project delivery.
• Collaborate closely with the Sales team for seamless handoffs and cooperative customer management.
• Organize quarterly business reviews (QBRs) and take part in annual SteerCo meetings to discuss performance, progress, and future goals.
• Monitor customer health, proactively address challenges, and drive customer retention and growth through tailored engagement strategies.
• Promote advocacy programs, webinars, and external presentations, positioning the customer as a success story for internal and external audiences.
• Collaborate with product teams to provide input on the roadmap based on customer feedback and requirements.
• Prepare and deliver quarterly business reviews (QBRs) for high-touch customers, focusing on performance metrics, business value, and strategic alignment.
• Generate custom pricing proposals when necessary and assist in contract renewals.
• Work intensively with Sales and Support teams to ensure a coordinated approach to customer management.
• Drive internal and external success stories, including developing 3 internal and 1 external story per customer annually.
• Engage customers in advocacy programs, helping them to present their success stories at user conferences and other industry events.
• Lead webinars with product owners and advocates to showcase customer successes and product enhancements benefits to Customers.
• Accelerate time to value by guiding customers through their maturity journey and upselling digital and advisory services.
• Coordinte with Partner, if Partner is engaged in project delivery and / or L1 support
• Maximize the return on investment from our software and services.
• Continuous Service Improvement, benefit from ongoing enhancements based on customer feedback and industry trends.
• Build a long-term, collaborative relationship with our team dedicated to their success.
• Participating in the tendering process during acquisition of new High-touch customers, by providing answers to customer's requests, participating in tendering calls with customers, and closely collaborating with Tendering, Sales and Support during the whole process.

Education : Bachelor's / Master's degree in Power Engineering, or related field.

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

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€36 billion global revenue

150 000+ employees in 100+ countries

#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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