Senior manager customer success [h1.location_city]

Our Customer Success team plays a critical role in ensuring the success and satisfaction of our customers as they integrate and implement Descope's authentication services. This highly technical team focuses on building strong customer relationships and helping them achieve their goals—from onboarding and implementation to scaling Descope solutions in production environments.

Core Responsibilities

• The Customer Success team empowers customers to become experts in Descope's authentication features, offering hands-on

support, best practices, and guidance throughout the customer journey. By profoundly understanding customer use cases, the team

provides tailored advice, ensures successful integrations and champions customer needs across internal teams.

documentation, and example code to support our customers' technical needs. While their primary focus is direct customer interaction,

they contribute to resources that enable efficient self-service and faster adoption of Descope's solutions.

translates into continuous improvements in the product and overall customer experience. They also help identify feature requests,

advocate for customers internally, and contribute to developing tools and materials that enhance the customer journey.

Role Description

and technical direction to help them integrate and implement Descope's services successfully.

with planning, designing, and deploying Descope into their applications. Troubleshoot and resolve integration challenges to ensure a

seamless experience.

engineering, to prioritize features and product improvements that address customer needs.

experience. Prepare resources and guidance for customers to support new feature launches and updates.

with Descope's authentication solutions.

Requirements

audiences in written and verbal forms.

JavaScript (ReactJS, NodeJS, NextJS), Golang, or Python. Experience building and deploying scalable web applications.

(Android). Familiarity with mobile app architecture, debugging, and performance optimization.

protocols.

articles, and example code, to support customer success.

seamless customer experience.

__________________________________________________________________________________________________________________________________

The Descope CIAM platform helps organizations easily create and customize their entire user journeys (authentication, authorization, MFA, identity management) using no / low code workflows. Thousands of developers and hundreds of organizations use Descope to improve user onboarding and retention with passwordless authentication, enhance security with MFA and step-up authentication, and unify identities across customer-facing apps.

Descope has raised $53M in seed funding led by Lightspeed and GGV Capital, with participation from several other investors and notable individual investors such as George Kurtz (CEO, CrowdStrike), Bipul Sinha (CEO, Rubrik), John Thompson (Board Director, Microsoft), and Assaf Rappaport (CEO, Wiz).

Descope is founded by a team of highly technical, customer-centric engineers who have created multiple category-defining companies in the past. Most recently, this team created Demisto, a leader in the Security Orchestration Automation and Response (SOAR) space that was acquired by Palo Alto Networks for $560M. The Descope founders share their vision in this video : https : / / www.youtube.com / watch?v=c5iLbIwQBmw

Founded in 2022, Descope has offices in Los Altos, CA and Tel Aviv, Israel. Since launching from stealth, Descope has been named in the inaugural Redpoint InfraRed 100 , a list of the next 100 promising private companies in Cloud Infrastructure.