Senior operations manager [h1.location_city]

Senior Business Operations Program Manager

Are you a thought and process leader, a change agent who wants to partner with a team of forward-thinking, smart, dedicated technologists that approach every problem with fresh eyes? If you answered yes, you may be who we are looking for! We are looking for a passionate and results-oriented Senior Business Operations Program Manager to drive executive support for multiple Product & Engineering leaders and their teams. The role requires an individual with excellent program and project management abilities and an outstanding track record of delivering results.

What is the Business Operations Team Responsible For?

Strategic Planning : Annual Fiscal Year (FY) Planning & Management

Own the annual AOFP process bottoms up and tops down target planning; build monthly OPEX forecast for each team, review with Finance for submission each month; participate in monthly OPEX reviews with Finance; provide variance analysis as needed. Drive quarterly CAPEX planning, CAPEX requests and monitor execution for supported teams; act as focal point for changes and / or ad hoc requests throughout the quarter. Manage Cloud Spend forecast data by leader, project, and product to rationalize latest spend trends. Represent changes in product execution strategy back to cloud spend budget changes. Ensure monthly, quarterly and annual budget and headcount targets are met with little variance. Ensure per geo headcount targets are met (including site strategies for hiring), oversee requisition staffing process & reporting. Ensure pipeline at the early in career / intern levels are properly staffed. Contracts & PO (Purchase Order) management as needed.

Performance Management, Organizational Health : Organization Planning & Design

Partner with VPs / Dir+ on talent development reviews, SME gaps and succession planning for talent; determine what headcount gaps exist per org and determine affordability. Maintain close partnerships with HRBPs.

Rhythm of the Business : Monthly & Quarterly Reporting

Partner with VPs / Dir+ to create monthly & quarterly Shared Platform reporting decks; create & run forums for Big Rock project tracking & reporting to management; create & run forums for quarterly Business Reviews; oversee Jira-RM regular updating & hierarchies and provide reporting with insights. All Hands; team leadership offsites planning and facilitation; staff meetings agenda, notes & action item tracking / closure.

Execution of Organizational Wide Priority Activities & Programs

Program manage and drive org-wide programs and initiatives that may involve cross-functional collaboration both within Shared Platform and across the PG & company, such as : Training; New Hires; Interns; DEIB - Diversity Equity, Inclusion and Belonging; Site activities. Ensure that Shared Platform group priorities, processes and actions are in alignment with practices across the PG & company, drive closure on areas where there is not alignment. Relationship builders with peers across the PG, Finance, HR & Legal.

Qualifications

We recognize that not everyone fits neatly into any checklist, but here are some of the skills and experience we think will help make you successful in this role. If you don't match everything on this list, but are excited about the opportunity and think you could contribute, we'd love to hear from you.

10+ years experience as a Program Manager in Engineering product delivery or managing the organizational business cadence of large teams; BS / BA or equivalent job-related experience; demonstrated ability to work effectively with highly technical engineering teams, with a history of leading the team in delivering against product requirements; solid ability to provide structure and vital process without compromising execution or the needs of the team, customer or product; proven record to lead multi-functional teams through influence versus direct management; demonstrates a strong bias to action; not afraid to tackle unknowns; strong interpersonal, analytical, problem-solving and conflict resolution skills; experience managing projects with remote / geographically dispersed team members; must be able to keep information received fully confidential.

Compensation : The target salary range for this position is 154,700 - 231,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings' (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and / or restricted stocks (RSU's). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches. We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future. If you want to help us build knowledge and solve big problems, let's talk.