Senior operations manager [h1.location_city]
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Senior operations manager • tuscaloosa al
[last_updated.last_updated_1_day]
If you enjoy wearing many hats,.Senior Service Delivery Manager.This role serves the business in various capacities including leader, change agent, strategic consultant, program manager, subject ma...[show_more][last_updated.last_updated_30]
The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store.
The Operations Associate role is an early morning position and yo...[show_more][last_updated.last_updated_30]
The External Affairs Operations Coordinator will report to the Director of External Affairs and support the Office of External Affairs by assisting with UA System legislative priorities, projects a...[show_more][last_updated.last_updated_variable_days]
The Senior Assistant Manager supports and executes all aspects of operations and merchandising for their store in partnership with the Store Manager.
The Senior Assistant is responsible for driving ...[show_more][last_updated.last_updated_30]
The PALACE Acquire Program offers you a permanent position upon completion of your formal training plan.As a Palace Acquire Intern you will experience both personal and professional growth while de...[show_more][last_updated.last_updated_variable_days]
The Operations Manager is responsible for fulfilling our mission statement, "to create the most enjoyable shopping experience possible for our Guests.
Additionally, the Operations Manager oversees a...[show_more][last_updated.last_updated_variable_days]
We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual.Like us, you’re a high performer who’s an expert at your craft, constantly challengi...[show_more][last_updated.last_updated_30]
High Volume Chef | Kitchen Manager - Tuscaloosa, AL.Join a leading hospitality group and take the helm of a beloved local restaurant known for its scratch-made menu and vibrant atmosphere.This is a...[show_more][last_updated.last_updated_1_day]
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1...[show_more][last_updated.last_updated_variable_days]
A very prestigious CPA firm with a diverse and growing client base, is looking to hire an experienced audit professional, with aspirations of becoming partner at a rapid rate.Some experience auditi...[show_more][last_updated.last_updated_variable_days]
The Market Operations Supervisor oversees and manages the daily branch operations of the organization through the maintenance of account records, transactions, cash management and reporting.Respons...[show_more][last_updated.last_updated_variable_days]
We are looking for future leaders, which means a.We’re looking for Senior Audit Managers with experience in.Food & Commodities, Metals, Supply Chain, Cannabis, Healthcare, Technology Media Telecomm...[show_more][last_updated.last_updated_30]
Operations Manager, Head Start Program Location : Black Belt Community Foundation (BBCF), covering Choctaw, Dallas, Marengo, and Wilcox counties Reports To : Director, Head Start Program Job Summar...[show_more][last_updated.last_updated_30]
Are we the road to your future?.Volkert is employee owned and a Top 100 design firm, committed to providing clients with creative solutions for sustainability, including improvements to infrastruct...[show_more][last_updated.last_updated_30]
To assist members with their loan applications, including processing and making loan disbursements; to assist members with their financial transactions, involving taking payment using negotiable in...[show_more][last_updated.last_updated_variable_days]
Directly reporting to a Site Leader, OAs play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge.
You will accomplish a variety of operations...[show_more][last_updated.last_updated_30]
Are we the road to your future?.Volkert is employee owned and a Top 100 design firm, committed to providing clients with creative solutions for sustainability, including improvements to infrastruct...[show_more][last_updated.last_updated_30]
The purpose of this classification is to perform a variety of semi-skilled work functions associated with operations and maintenance of the City's water treatment plants, water resource recovery fa...[show_more][last_updated.last_updated_variable_days]
This purpose of this classification is to perform managerial and administrative work functions associated with planning, developing, organizing, overseeing, and implementing concerts and events for...[show_more][last_updated.last_updated_variable_days]
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Senior Service Delivery Manager
TD SYNNEXRemote, AL, US[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
- [filters.remote]
[job_card.job_description]10+ years relevant experience with comprehensive understanding of customer agreements and program requirements Identifies root causes and leads issue resolution with minimal supervision. Manages program documentation, reporting, and service level tracking Collaborates with clients and internal teams for continuous improvement Oversees financial management and compliance with governance and regulatory requirements Manages scope changes and ensures adherence to change control processes Excellent communication skills for presentations and facilitating group interactions Strong problem-solving ability and decision-making skills Demonstrates leadership, adaptability, and organizational skillsWillingness to travel and interact effectively across diverse identities. Elective Benefits : Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career : Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being : Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion : It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community : Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
About the role
If you enjoy wearing many hats, Senior Service Delivery Manager might be your niche! This role serves the business in various capacities including leader, change agent, strategic consultant, program manager, subject matter expert, and customer advocate. This role is responsible for the execution of client programs and opportunities once awarded. Working closely with sales and the global project management office (GPMO), the Senior Service Delivery Manager leads the knowledge transfer of the program requirements, financial model and goals as negotiated in the contract(s), master service agreement(s) and statement of works. In alignment with the customer, the Senior Service Delivery Manager defines the processes and, implements the program framework utilizing project / program planning tools, financial and workload forecasting methods and, internal coordination with other departments and the execution of the program. This role is responsible for communicating the program status and raising issues / challenges to management and supporting departments.
What you'll do
- Manage the customer expectations and serve as the escalation point for the customer
- Identify continuous improvement opportunities post-implementation
- Owns the overall relationship with the assigned customers, customer satisfaction, program(s) profitability, while adhering to contract requirements and service levels
- Owns the overall customer relationship for one or more of Shyft’s largest customers and / or business global account and all associated programs and has overall ownership for the customer profitability
- Primary day to day interaction and contact with the customer who has responsibility for implementation and ongoing management of the customer program (25%)
- Understand and execute to all contracts, master services agreement(s) and statements of work (35%)
- Track and meet customer program profitability goals (30%)
- Monitor and report adherence to contracted SLA’s (10%)
- Manage two additional team members.
What we're looking for
Working Conditions
Consistent non-standard work or overtime as business requires.
On-call availability required as necessary.
Professional, office environment.
Remote / Work-from-home.
Frequent Travel Required (25-50%).
What’s In It For You?