Senior planner [h1.location_city]
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Senior Planner
Join our team as a Senior Planner to help coordinate events in the firm's Client Center.
As a Senior Planner in Amenity Services at JPMorgan Chase, you will oversee the coordination of logistics for meetings and events in the firm's Client Center. Your role includes managing conference center planners to ensure service excellence and operational effectiveness, while maintaining global standards. You will collaborate with partners in Technology as well as the broader Regional Management team to deliver an outstanding user experience.
Job Responsibilities
- Oversee meetings and events, collaborating with teams to exceed client expectations.
- Provide personalized customer service to all clients and employees.
- Address client challenges with effective solutions for a positive experience.
- Maintain a collaborative and team-oriented attitude and lead by example.
- Assist with staff coverage and daily projects.
- Participate in operations meetings and reviews, providing feedback and direction.
- Execute pre and post conference calls / meetings to manage details.
- Ensure optimal space usage to achieve goals.
- Conduct staff reviews and identify training needs.
- Cover reception desk functions, including calls and emails as needed.
- Master the EMS system for reservation and reporting.
Required qualifications, capabilities, and skills :
Preferred qualifications, capabilities, and skills :
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability / Veterans