Senior product manager [h1.location_city]

Senior Manager, Digital Product Management

Reporting to the Director of Submissions, the Senior Manager, Digital Product Management will be responsible for delivering the modernization of the Submissions Product driving our transaction processing. This role is part of a broader team that provides the digital tools, insights and support to help merchants of all sizes manage every aspect of their American Express relationship securely and efficiently. The Senior Manager, Digital Product Management, has ultimate responsibility for delivering the product backlog working with business, markets, compliance, design and engineering to realize the product vision driving a well-managed development roadmap with set release cycles. You will work among high performing product, process, and engineering teams obsessed with problem solving. You will have a passion to drill down to the core problem statement for our customers and offer digital solutions. Working with our partners you will develop Capability roadmaps and prioritize features that optimize shareholder value while solving customer problems. You enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.

Key Job Responsibilities :

• Define product vision, strategy & roadmap understanding end user needs
• Continuously engage with partners and stakeholders to review growth opportunities for the product
• Leverage quantitative and qualitative data to understand customer behavior to drive informed product decisions
• Demonstrate learning agility, ability to make decisions quickly and with the highest level of integrity
• Extensive experience developing new product concepts, managing a complex backlog, and working closely with scrum teams to assess development feasibility
• Managing the product life cycle from strategic planning to tactical execution closely partnering with business, design and engineering teams
• Define OKRs, collect and report product metrics that are clear and concise to articulate the impact of decisions and growth projections
• Partner closely with Technologies to translate Business requirements into solutions that meet customers' needs.
• Work closely with your partners and colleagues to create and maintain a feature backlog
• Assess value, develop use cases and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy
• Craft high quality user stories with robust acceptance criteria
• Take a leading role in the iteration planning and product release plans, creating clear sprint / increment goals
• Take a leading role in delivery of features as they progress through the development lifecycle, mitigating impediments and tracking completion against sprint / increment goals
• In-depth knowledge of Agile processes and principles : backlog refinement, sprint planning, writing user stories, MVP, sprint demos
• Keep up to date with industry, competitor, Agile / SAFe methodologies and new trends
• Create and implement go to market strategy working with all stakeholders

Minimum Qualifications :

Salary Range : $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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