Senior systems administrator [h1.location_city]

Job Description

Job Description

About Carvana

At Carvana, we're changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we're just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you'll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you're driven to grow and make an impact as part of a collaborative team, you'll fit right in. Learn more about what it's like to work here from the people that already do.

THIS IS A 100% ON-SITE POSITION (Monday through Friday)

About the team and position

We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges and juggle many assignments at once.

In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.

What you'll be doing

• Providing Tier 3 technical support, including troubleshooting and professional communication.
• Demonstrate expertise in Tier 1 / Tier 2 responsibilities (triaging tickets, basic support) in order to support those teams.
• Acting as a point of escalation and coach for our Tier 1 / Tier 2 teams, analyze ticket data for improvement opportunities, and serve as a business partner to other departments and initiatives.
• Installing, configuring, and maintaining Windows Server operating systems to include routine maintenance, patching, updates, performance monitoring and troubleshooting server-related issues.
• Managing Active Directory; including user accounts, groups, OUs, permissions and implementing and maintaining role-based access controls (RBAC).
• Developing and applying Group Policy Objects (GPOs) to enforce security policies and configurations.
• Utilizing PowerShell for automation and scripting tasks.
• Developing and implementing patch management strategies to ensure system security and stability.
• Assisting with the administration and management of SaaS applications and demonstrating a working knowledge of basic networking concepts.
• Staying current with emerging technologies and best practices, and document solutions for team sharing.
• Participating in after-hours on-call support rotation and TS maintenance windows for system upgrades and patching.
• Working with vendors to resolve issues (onsite or phone) and performing Systems Administration tasks in various platforms (e.g., Active Directory, Zoom, Amazon Connect).
• Creating and implementing new policies and procedures for software and hardware changes following published ITIL practices.
• Partnering with Team Leads and Managers on training and policy and procedure implementation.
• Engaging in continual service improvement processes so we remain efficient and effective as a team and organization.
• Other duties as assigned. Here at Carvana we have a tenant of 'No Sidelines', meaning there is no concept of 'not my job'.

What you should have

What we'll offer in return

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.