Senior systems analyst [h1.location_city]

Job Description

Senior Application Systems Analyst provides analytical, tier 2 / 3 technical support for business applications, mentors and coaches junior team members; creates and maintains documentation relative to application support and implementation, maintains application reliability by working to identify systemic issues through root cause analysis.

Essential Functions

• Independently support, install, troubleshoot, maintain, and manage applications
• Independently gather, analyze, and document the business requirements in IT projects aiming at creating new solutions in complex IT landscape
• Independently test, implement, document, and support assigned core banking solutions
• Represent Information Systems with Fiserv Signature functional and technical capabilities in line of business meetings and projects
• Independently interact with Fiserv to solve problems and implement projects
• Create of post-implementation and deployment documentation for operations and internal customers
• Mange project plans and associated tasks as well as complete individual tasks related to project plans
• Drive resolution of issues through problem solving, identification of necessary resources, and escalation
• Triage support incidents and escalate high priority events to the appropriate groups
• Create and maintain architecture diagrams, design diagrams, and data flow diagrams using Microsoft Visio or other equivalent tools
• Facilitate and drive sessions with internal customers to assess business needs and works with a team to find solutions
• Support ETL solutions using SQL Query and other languages / tools
• Create and maintain application documentation
• Analyze and improve the efficiency of various systems and services
• Map data from one core system to another support conversion related activities
• Work closely with tier 1 technical support teams and works as part of the tier 2 / 3 support team to ensure team is meeting the business' expectations
• Mentor application support analysts and business partners

Additional Essential Functions

Additional Responsibilities

Safety and Health for those without supervisory duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Bachelor's Degree Computer Science, Information Technology (Software development track) or Engineering with a programming concentration AND at least 3 years' relevant work experienceOr

Associate's Degree With at least 6 year's work experience Or

High School Diploma With at least 8 years' work experience

Work Experience

Experience with automated testing

3 - 5 years Analytical experience with a financial institution

3 - 5 years Experience working with Fiserv Signature core banking software

At least 1 year of demonstrable of application production support using Fiserv technology stack or equivalent technologies and toolset e.g. Query, SQL Query, CL

General Employee Knowledge, Skills, and Abilities

Additional Knowledge, Skills and Abilities

Knowledge of business rules for the core banking solution, Fiserv Signature

Knowledge core banking processes supporting lending, deposits and investments

Knowledge of relational data model. Experience in writing SQL statements for relational database management systems like SQL and Query SQL

Knowledge of SDCL

Knowledge of Agile development

Ability to quickly learn new applications, processes, and procedures

Analytical skills, attention to detail, troubleshooting skills and problem solving skills

Ability to map data from one core system to another support conversion related activities

Ability to effectively conduct meetings, requirement gathering sessions and presentations

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.