Service advisor • augusta ga
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The average salary range is between $ 38,225 and $ 97,426 year , with the average salary hovering around $ 57,568 year .
Volkswagen Service Advisor
Join a winning team at Gerald Jones Volkswagen! We're proud to be a Forbes-ranked Best-in-State Company, a 13-time consecutive Best in Columbia County winner, and Augusta's "Best Place to Buy a New Car" five years in a row!
We invest in our people through training, growth opportunities, and a supportive, fast-paced environment where hard work is recognized.
If you're motivated, team-oriented, and ready to grow your career, we're ready to meet you!
Benefits
Medical, Vision, Disability and Dental Plans
Prescription Drug Program
401k Plan with Company Match
Paid Vacation
Paid Time Off
Paid Sick Days
Paid Holidays
Employee Purchase Programs
Paid Training & Professional Development
Employee Discounts
Employee Referral Program
Responsibilities
Oversee flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Greet customers and assist them with any inquiries.
Consult with customer on service needs, recommendations, and applicable service specials
Document services recommended and/or declined and ask for follow up on future service considerations
Keep customer informed on completion times, service expenses, and possible changes
Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed
Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience
Build strong relationships with the customers
Qualifications
Minimum two years of successful experience in a dealership or other customer service position
Organized and friendly personality
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen
