Service advisor [h1.location_city]
[job_alerts.create_a_job]
Service advisor • burbank ca
- [promoted]
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Porsche Of Downtown La
As an experienced service advisor, you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Responsibilities :
- Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service / repairs are understood by the customer.
- Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
- Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
- Communicate additional repair and service needs to the customer based on vehicle inspection.
- Administer the manufacturer warranty for qualifying vehicle repairs.
- Keeping customer informed of service specials, completion times and service expenses.
Qualifications :
We offer best in class industry benefits :
High school graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Variable pay plan; commission plus bonuses. Estimated annual earnings $64,500 to 161,800. Actual pay offered may vary depending on skills, experience, job related knowledge and location.