Kenco Fleet Services (KFS) Service Manager
At Kenco Logistics, you're more than just a team memberyou're part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forwardone shipment at a time.
The Kenco Fleet Services (KFS) Service Manager is responsible for all technicians and overseeing all day-to-day activities in the service department.
- Consistently attain technician utilization at or above 85%.
- Consistently attain a service billing efficiency ratio above 75%
- Control technician labor cost at or below 28% of revenue
- Ensure that training targets are achieved and maintained in all areas where training expectations are established.
- Must abide by all Kenco Corporate Safety and Quality Procedures
- Verify that accepted best practices are operating in the shop location.
- Assist in implementing and sustaining a recruiting program for technicians.
- Evaluate the performance of each technician against established performance criteria.
- Ensure that training goals for technicians are met.
- Develop and maintain best practices for work order coordination between parts and service department.
- Verify that all jobs leaving the shop are completed in a timely manner and all safety issues are addressed.
- Make daily assignments of workloads and job duties.
- Assist in developing, maintaining and accounting for optimal inventory stocks for all service vans.
- Responsible for general cleanliness of the shop
- Oversee completion of all necessary paperwork in a timely manner to facilitate prompt billing.
- Manage a Preventative Maintenance program for all technicians.
- Review and evaluate technician daily KFS productivity sheets.
- Must interact with customers and coworkers in a professional manner.
- Fill out all forms, documents, and notations in a legible, accurate manner and turn in, file, or submit to the proper place or person.
- Maintain open communications with all associates.
Benefits offered:
- Medical insurance including HSA, HRA and FSA accounts
- Supplemental insurance including critical illness, hospital indemnity, accidental injury
- Dental Insurance
- Vision Insurance
- Basic Life and Supplemental Life
- Short Term and Long Term Disability
- Paid Parental Leave
- 401(k)
- Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
- Employer Paid Holidays- 10 days
Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company. Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.