Service advisor [h1.location_city]
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Service advisor • scottsdale az
[last_updated.last_updated_variable_days]
Prioritize customers in every interaction, striving to exceed their expectations.Maintain a positive atmosphere—find ways to accommodate customers and ensure their satisfaction.Adhere to Meineke pr...[show_more][last_updated.last_updated_30]
Jacksons Car Wash - Field Service Technician I (Equipment & Facilities).Car Wash Operations / Facilities.Facilities Manager / Lead Facility Technician.
Assigned Jacksons Car Wash locations (daily tr...[show_more][last_updated.last_updated_variable_days]
We are looking for an Individual with Automotive Experience to join our team!.Service Advisor responsible for day-to-day operations including generating sales, communicating with customers, buildin...[show_more][last_updated.last_updated_30]
Start Your Adventure with Blue Compass RV – Now Hiring a Rockstar Service Advisor! .Are you passionate about helping people? Love the RV lifestyle or want to be part of an industry that’s all about...[show_more][last_updated.last_updated_30]
Brakes Plus was founded in 1990 with a single store in South Denver.Today Brakes Plus has over 150 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa.
As one of the fastest growing ...[show_more][last_updated.last_updated_30]
We have been in business for over 100 years and spend every day creating a customer experience that will provide customers for life.
If you’re looking to grow your career, apply today!.Obtain custom...[show_more][last_updated.last_updated_30]
Service Advisor – Sanderson Lincoln.Service Advisors are the trusted ambassadors of the Lincoln brand, delivering a refined and personalized ownership experience.
Advisors welcome guests, listen att...[show_more][last_updated.last_updated_variable_days]
Chapman BMW on Camelback is looking for an experienced Service Advisor to join our dynamic team! As a Service Advisor, you will take ownership of the client experience in the service department, ...[show_more][last_updated.last_updated_30]
Campers Inn RV is looking for a.This role works with customers to schedule service work and communicate any additional service needed.
At Campers Inn RV, we’re more than a dealership—we’re a team dr...[show_more][last_updated.last_updated_30]
At Camelback Volkswagen Subaru, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business part...[show_more][last_updated.last_updated_30]
Join Our Team at Half Price Auto Repair & Performance!.Are you passionate about delivering exceptional customer service in the automotive industry? Look no further! Half Price Auto Repair & Perform...[show_more][last_updated.last_updated_30]
The Service Advisor sells and schedules needed service work in the service department.Promote and attain dealership standards for superior workmanship.
Schedules service appointments; obtains custom...[show_more][last_updated.last_updated_30]
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Meineke Car Care CentersPhoenix, AZ, US[job_card.30_days_ago]
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- [job_card.full_time]
[job_card.job_description]Prioritize customers in every interaction, striving to exceed their expectations. Maintain a positive atmosphere—find ways to accommodate customers and ensure their satisfaction. Adhere to Meineke procedures for welcoming customers, gathering information, explaining the inspection process, and obtaining signed work orders before commencing any work. Educate customers on inspection results, communicate the benefits and value of any necessary work, answer questions, and perform needed repairs according to Meineke protocols. Follow Meineke procedures for customer check-out, including reviewing work done, seeking feedback, scheduling follow-ups, and informing customers about the CSI program. Proactively communicate with customers throughout their visits, keeping them informed and managing issues as they arise. Aim to achieve a 70% email collection rate. Meet weekly and monthly personal sales targets. Contribute to the overall center sales goals. Conduct role-playing presentations with team members before presenting to customers. Always adhere to Meineke phone procedures, including daily role-playing to maintain skills. Regularly review recorded calls to identify areas for improvement. Assist in training and role-playing with other team members as needed, helping others stay proficient. Possess comprehensive knowledge of Mkey to efficiently build complete repair tickets. Utilize Job Builder, sales packages, and ISE to construct thorough estimates for all work recommended by technicians. Prepare complete repairs, incorporating all relevant parts, services, accessories, and labor to protect the customer's investment and ensure proper vehicle system functionality. Order parts from approved vendors promptly, track arrival, and verify with technicians to ensure accuracy. Assign invoices to the correct RO numbers. Ensure full documentation on every ticket, including inspection sheets, estimates, work orders, final invoices, battery test forms, etc. Work proactively to maintain a clean, comfortable, and professional center image at all times. Assist with regular center maintenance as needed. Manage cores, returns, inventory deliveries, and other upkeep tasks as requested. Perform closing duties as required, including closing the day in Mkey, bank deposits, cash audits, etc. Be a team player and help others achieve their goals. Take initiative on tasks that need to be done without waiting to be asked. Train and teach new team members as necessary. Contribute to a positive and productive team environment. Follow all center policies and procedures. Perform any additional tasks as requested. Assist the Shop Manager with back-office and financial tasks, including maintaining accurate daily records of customer transactions and daily center business, ensuring easy access at any time. Track cores, returns, labor warranty claims, and other vendor financials daily to ensure accuracy and manage margins. Resolve any outstanding customer issues or complaints satisfactorily. Manage the daily customer callback process to ensure calls are being made and appointments are being set. Monitor online reviews and Meineke CSI scores regularly; follow up on outstanding issues and train team members on areas for improvement. Assist the Lead Technician in ensuring the shop runs efficiently.
Benefits :
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Profit sharing
Service Advisor Duties A
Customer Service
Sales
Phone Procedures
Building Estimates
Center Upkeep
Teamwork
Additional Duties
Lead Service Advisor Responsibilities (Everything above plus below duties)