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Service advisor • sterling heights mi

[last_updated.last_updated_1_day]
  • [promoted]
Customer Service Advisor

Customer Service Advisor

TEKsystemsWarren, MI, United States
[job_card.full_time]
This position will be a full-remote position after training hybrid onsite for 3 months.During training, Mondays and Fridays are remote and Tuesday, Wednesday, and Thursdays are onsite.Customer Serv...[show_more][last_updated.last_updated_1_day]
Automotive Service Advisor

Automotive Service Advisor

Gordie's Auto & TireRoseville, MI, US
[job_card.full_time]
At Gordie's Auto & Tire, our commitment to exceptional customer service sets us apart, and we are seeking a dedicated Automotive Service Advisor to enhance our customer experience.In this p...[show_more][last_updated.last_updated_30]
Service Advisor

Service Advisor

Suburban FordFerndale, MI, US
[job_card.full_time]
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ma...[show_more][last_updated.last_updated_30]
  • [promoted]
Automotive Customer Service Advisor

Automotive Customer Service Advisor

Pep BoysClawson, MI, US
[job_card.full_time]
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on th...[show_more][last_updated.last_updated_30]
Subaru Service Advisor

Subaru Service Advisor

Hodges SubaruFerndale, MI, US
[job_card.full_time]
As a Service Advisor, you will own our customer’s experience in the service lane.You are the first point of contact with our customers and will be well-versed in product offerings, technician sched...[show_more][last_updated.last_updated_30]
Express Service Advisor

Express Service Advisor

Mike Savoie Volkswagen of TroyTroy, MI, US
[job_card.full_time]
Employees of the Mike Savoie Organization are our most valuable assets.They are the constant that ensures our current and future success. Mike Savoie Volkswagen is a new dealership franchise in the ...[show_more][last_updated.last_updated_30]
Service Advisor

Service Advisor

Northland Chrysler Dodge Jeep RamOak Park, MI, US
[job_card.full_time]
As a Service Advisor, you will own our customer’s experience in the service lane.You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs,...[show_more][last_updated.last_updated_30]
  • [promoted]
Requisition Service Writer (RV Service Advisor)

Requisition Service Writer (RV Service Advisor)

GENERAL RV CENTERMount Clemens, MI, US
[job_card.full_time]
The success of General RV Center is rooted in our exceptional team, which has been growing since 1962.Our sustained growth has been fueled by our family values and passion for the RV lifestyle.Toda...[show_more][last_updated.last_updated_30]
Service Advisor

Service Advisor

Lithia & DrivewaySuburban Subaru, Troy, MI, US
[job_card.full_time]
Helping satisfied customers drive away with a smile on their face is what we do - .As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicl...[show_more][last_updated.last_updated_30]
Field Service Parts Advisor III

Field Service Parts Advisor III

RivianMadison Heights, MI, United States
[job_card.full_time]
The Parts Advisor will be responsible for overdelivering on the internal customer experience at our service locations.The ideal candidate requires high levels of focus and initiative, deep understa...[show_more][last_updated.last_updated_variable_days]
Automotive Service Advisor

Automotive Service Advisor

EnterpriseBirmingham, Michigan, USA
[job_card.full_time]
As we continue to build our team in support of our vision to the be the worlds best and most trusted mobility company Enterprise Fleet Management a business line of Enterprise Mobility is excited t...[show_more][last_updated.last_updated_variable_days]
Service Advisor

Service Advisor

Mercedes-Benz of RochesterRochester, MI, US
[job_card.full_time]
As a premier luxury dealership serving the Rochester, Troy, and greater Metro Detroit areas, we’re committed to delivering exceptional service — and that starts with an exceptional team.Our rapid g...[show_more][last_updated.last_updated_30]
Service Advisor

Service Advisor

Mike Savoie Chevrolet IncTroy, MI, US
[job_card.full_time]
Mike Savoie Chevrolet is a third-generation family-owned dealership that has been in business since 1966, yet remains one of the fastest growing dealerships in the Metro Detroit area! We pride ours...[show_more][last_updated.last_updated_30]
Automotive Service Advisor

Automotive Service Advisor

Bills Automotive IncRochester, MI, US
[job_card.full_time]
We are seeking a professional and customer-focused Automotive Service Advisor to join our dynamic team.The ideal candidate will serve as the primary point of contact for customers seeking vehicle m...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Automotive Service Advisor

Automotive Service Advisor

Shores Car CareSaint Clair Shores, Michigan, United States
[job_card.full_time]
Our shop is growing, and we are looking to hire a service writer with excellent sales and customer service skills to join our team! We offer competitive pay, training and growth opportunities and a...[show_more][last_updated.last_updated_variable_days]
Requisition Service Writer (RV Service Advisor)

Requisition Service Writer (RV Service Advisor)

General RVMt Clemens, MI, United States
[job_card.full_time]
The success of General RV Center is rooted in our exceptional team, which has been growing since 1962.Our sustained growth has been fueled by our family values and passion for the RV lifestyle.Toda...[show_more][last_updated.last_updated_variable_days]
Automotive Service Advisor

Automotive Service Advisor

Serra Rochester HillsRochester Hills, MI, US
[job_card.full_time]
We are looking to add a qualified Service Advisor to our team.We offer our associates a team environment, great benefits and ongoing training with support. Growth opportunities are available! If you...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Service Advisor

Service Advisor

LithiaTroy, MI, US
[job_card.full_time]
Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!. As a Service Advisor you will be responsible for initiating auto...[show_more][last_updated.last_updated_30]
  • [promoted]
Automotive Service Advisor Lexus of Birmingham

Automotive Service Advisor Lexus of Birmingham

Sonic AutomotiveBirmingham, Michigan, USA
[job_card.full_time]
Our Service Manager is responsible for running an efficient and profitable service department.He / She will operate the department at maximum production controlling costs building a loyal clientele m...[show_more][last_updated.last_updated_variable_days]
Customer Service Advisor

Customer Service Advisor

TEKsystemsWarren, MI, United States
[job_card.1_day_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

This position will be a full-remote position after training hybrid onsite for 3 months. During training, Mondays and Fridays are remote and Tuesday, Wednesday, and Thursdays are onsite.

  • Description

Customer Service Advisors are responsible for managing the day-to-day contact duties with this large automotive OEM's customers across a wide variety of communication platforms. They are driven to provide support for their team leaders for them to be successful in building relationships with our customers, other team members, dealership personnel, Field organization, Brand Quality, and various Leaders. The end goal is to have a team of highly skilled Advisors who can universally assist customers with any issues related to Customer Assistance, Marketing Support, EV or Connection Center questions, comments, concerns, issues, or feedback.

Responsibilities include :

  • Work together to create a team culture which puts the luxury customer at the center of everything we do while also delivering operational excellence and maintaining an engaging, vibrant workplace.
  • Timely case handling while always looking for appropriate and unique solutions for our luxury customers, treat them with empathy and understanding, take initiative to resolve multi-faceted problems which the team is faced with, while ensuring the team leaders and potentially the Senior Advisors have the necessary information on case status, suggestions, and resolutions.
  • Technical troubleshooting of inbound calls regarding assistance with vehicle connectivity, Wi-Fi, Infotainment and MyBrand Mobile App.
  • Assist other team members as needed in the research and resolution of escalated situations; provide root cause analysis and necessary corrective action plan.
  • Attend weekly Quality Audits with team leaders to identify opportunities for improved performance, process compliance and customer experience. Deliver feedback to TLs and Senior Advisors on case standing.
  • Interface daily with various levels of Call Center and potentially Leadership; execute on their directive.
  • Exceed expectations with regards to Team KPIs, such as service level, Customer Satisfaction and completed on-time activity metrics.
  • Perform administrative duties such as documenting all points of contact, following up with customers, Dealers, Field staff and others as needed, recording all actions taken.
  • Drive towards continuous improvement and help carry the team forward to a true Tier 1 Luxury customer experience that exceeds industry standards and sets new bars for performance.
  • Skills & Qualifications
  • 1+ years of experience in automotive customer service-related profession (preferred not required)
  • 2+ years of experience in customer service with luxury experience strongly preferred
  • General technical proficiency, problem solving and troubleshooting experience required
  • Familiarity with both Android and Apple devices - will give them an idea of how proficient they are with technology. Customers will occasionally call in with these types of concerns and these are high tech vehicles.
  • Computer navigation and proficiency in Excel, PowerPoint and Word
  • Strong reading comprehension and verbal and written communication skills
  • Expertise and knowledge of automotive industry (preferred)
  • Ability to deal with ambiguity and adapt quickly in a fast-paced environment
  • Ability to manage multiple projects / activities within aggressive timelines while still handling customers with empathy and understanding.
  • Job Type & Location
  • This is a Contract position based out of Warren, MI.
  • Pay and Benefits
  • The pay range for this position is $20.00 - $21.50 / hr.

    • Eligibility requirements apply to some benefits and may depend on your job

    classification and length of employment. Benefits are subject to change and may be

    subject to specific elections, plan, or program terms. If eligible, the benefits

    available for this temporary role may include the following :

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off / Leave (PTO, Vacation or Sick Leave)
  • Workplace Type
  • This is a hybrid position in Warren,MI.
  • Application Deadline
  • This position is anticipated to close on Dec 19, 2025.

    • h4>

    About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.