Service advisor Jobs in Thornton, CO

Title: Advisor

Position Type: Professional Tech Full time

College: Front Range Community College

Division: Enrollment Management & Student Success

Department: FRCC COMPASS Advising

Campus: Boulder County Campus, Larimer Campus, Westminster Campus

Location: Longmont, CO; Fort Collins, CO; Westminster, CO

Salary Range: $52,517 - $55,143 annually

This posting is for three positions at our campuses located in Longmont, CO (Boulder County Campus), Fort Collins, CO (Larimer Campus) and Westminster, CO (Westminster Campus). Please select your campus(es) of interest in the application.

Who We Are:

With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.

Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek.

One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.

The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.

FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We’re looking to hire people who share these values—along with our commitment to student success, equity and excellence.

Job Summary:

Reporting directly to an Assistant Director of Advising, as an Advisor, you will provide proactive, student-centered advising that supports student success, retention, and completion from a student’s first point of contact through graduation. As part of Front Range Community College’s commitment to proactive, relationship-based coaching and advising, this position will play a vital role in fostering belonging, confidence, and clarity for every student.

Advisors will be assigned to one of two complementary tracks:

• New Student Advising: focusing on onboarding and first-semester success.
• Student Success Advising: focusing on ongoing planning, goal-setting, persistence, and completion.

Both tracks are grounded in an equity-minded, holistic coaching approach that emphasizes proactive outreach, individualized support, and collaboration with faculty and campus partners to help students achieve their educational and career goals.

This position will need to work at least two days per week 10-7 pm with occasional weekends and will have the opportunity to work remotely occasionally but will require a strong on campus presence to meet with students, build a culture of support, and participate in college-wide events and activities. This position also may occasionally travel to all three FRCC campuses for trainings, in-services, etc.

Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.

Duties & Responsibilities:

General Advisor Duties

Proactive Advising and Outreach:

• Provide proactive, student-centered advising through individual, group, and virtual appointments.
• Develop meaningful relationships with students to foster their sense of belonging, confidence, and academic self-efficacy.
• Engage in regular outreach at key academic milestones and in response to early alerts and other performance indicators.
• Practice cultural-responsive and equity-minded advising that honors and affirms students’ diverse backgrounds, identities, and experiences.
• Help students identify and overcome barriers to success by connecting them with appropriate campus and community resources.
• Maintain detailed and accurate advising notes and student records in systems such as Navigate360 and Banner.
• Guide students in exploring and confirming their academic and career goals, understanding degree and certificate requirements, and developing academic plans,
• Provide support in course selection, registration, and schedule adjustments that align with program requirements and student goals.
• Educate students on academic policies, procedures, transfer pathways, and available resources.
• Utilize early alert systems, degree audits, and analytics to monitor academic progress and implement timely interventions.
• Collaborate with faculty and staff to identify at-risk students and support persistence and completion strategies.

Collaboration and Outreach:

• Collaborate with faculty and campus partners, including, student services, financial aid, and student success programs, to provide coordinated support.
• Stay current with institutional curriculum changes, transfer agreements, and academic policies.
• Participate in assessment and continuous improvement efforts to enhance advising effectiveness and the student experience.
• Represent Academic Advising at campus events, onboarding programs, and student success initiatives.

Administration & Professional Development:

• Participate in departmental and college-wide initiatives aimed at improving the new student experience and persistence.
• Partner with faculty, Enrollment Services, and Student Success teams to support shared outcomes.
• Participate in regular training on advising technologies, including Navigate360, Banner, Degree Audit, and related systems.
• Engage in professional development opportunities to enhance knowledge of proactive advising models, equity-minded practices, coaching strategies, and student development theory.
• Attend college-wide and departmental meetings, workshops, and conferences to stay informed of updates and to share best practices.
• Contribute to a culture of continuous improvement by reflecting on advising effectiveness, participating in assessment efforts, and incorporating feedback into advising practices.

Complementary Track Duties

New Student Advising:

Focus: Onboarding and transition into the college experience.

• Serve as the first advising connection for new, transfer, and returning students, setting a welcoming and supportive tone for their academic journey.
• Assist students in understanding college expectations, confirming program intent, and registering for their first semester.
• Introduce students to the advising structure, expectations of advising at FRCC, including timelines for future advising and registration support.
• Facilitate group advising sessions and present at New Student Orientation to build community and confidence.
• Use Navigate360 and related tools to track onboarding milestones and ensure smooth transition to assigned Student Success Advisor.
• Collaborate closely with Admissions, Orientation, and other campus partners to support recruitment, onboarding, and enrollment events.

Student Success Advising

Focus: Retention, persistence, and completion for continuing students.

• Manage a caseload of students within a designated Career and Academic Community (CAC) for ongoing academic and career advising.
• Conduct proactive outreach and regular check-ins throughout the student journey tailoring support based on individual performance and support needs.
• Provide holistic student success coaching and advocacy to help build academic confidence and resilience, promotes a sense of belonging.
• Monitor academic progress using degree audits, milestone tracking, and data analytics to ensure students remain on track for graduation or transfer.
• Document interventions and outcomes, and follow-up actions to ensure accountability for both student and advisor.
• Partner with faculty and staff to improve advising strategies, communication, and curricular understanding within the CAC.
• In collaboration with the students, develop and maintain full academic plans aligned with career goals, transfer pathways, and degree requirements.
• Provide individualized academic and success coaching that helps students achieve academic and personal success.

Competencies/KSAs:

• Mission, Vision & Values: Embraces the mission, vision and values of FRCC. Understands the importance of the work that you do to support institutional goals.
• Student Centeredness: Places the student at the center of your work. Adopts a philosophy that makes the ability to serve the student the cornerstone of the work that you do.
• Data Usage: Looks at the data within the department, paying particular attention to what the data shows about the department's performance and student impact. Works with the next level supervisor to brainstorm changes that can be implemented to improve a program or service that the department provides.
• Cultural Self-Awareness: Examines own beliefs and acknowledge own biases and how they have impacted or may impact the ability to serve students.
• Cultural Competence: Recognizes the need to become knowledgeable about the ways to communicate and support students of other backgrounds. Changes approach to reflect the new learning.
• Equity Mindedness: Views department operations through an equity lens. Calls attention to processes that lead to inequity in serving students. Understands the College's equity goals and how your role supports FRCC's ability to achieve those goals.
• Operational Planning: Understands the college's various strategic plans and how your work supports each of them. Understands the department's expectations to find proactive ways to support the goals of the department.
• Leading from the Middle: Leads from position by not only closely examine your responsibilities for the department, but in bringing forward ideas to your supervisor the college should consider to be more student centered.
• Team Building: Participates in team-building exercises and strives to build positive and collaborative relationships with colleagues both within the department and in other departments within the college.
• Collaboration: Works with colleagues across departments to further student engagement.

Minimum Qualifications:

• Bachelor’s degree.
• Experience engaging students, clients and/or customers in a helping role.
• Proficiency learning and utilizing technology such as Microsoft Suite, Banner, and EAB Navigate.

Preferred Qualifications:

• Ability to communicate effectively in Spanish.

Selection Process:

The selection process for this position will be conducted through a competitive, merit-based evaluation of all qualified applicants. Preliminary screening will be based on the completed application package submitted by the candidate.

Position will remain open until filled with a priority deadline of July 5, 2026.

This posting may be used to fill multiple or similar positions.

Application Instructions:

In your application, please include a resume and cover letter that specifically address how your background and experience align with the requirements, qualifications, and responsibilities of the position.

The application will ask for you to provide three references. We ask that they are all professional references and at least one is a current/recent supervisor.

Additional Information/Benefits:

Salary Information: The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the requirements of the position, as well as the position’s scope and complexity, internal pay equity and external market value.

Benefits Information: For information about benefits for Administrative, Professional and Technical Employees and Faculty, please see the Front Range Community College Benefits page.

Welcoming. Respectful. Inclusive. Together, we are FRCC.