Service consultant serp_jobs.h1.location_city

Job Description

The selected candidate will be responsible for ensuring the internal processes related to Information Technology (IT) Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. Additional job duties and responsibilities include :

Leverage processes utilizing ITIL best practices to ensure the IT organization designs deploys and sustains high quality highly available solutions that align with business and IT strategic objectives.

Provide Incident Problem Change and Availability Management.

Ensure that IT has the appropriate level of process definition rigor and reporting to deliver the highest level of availability quality value flexibility and visibility to the organization.

Works independently to achieve day-to-day objectives with significant impact on operational results or project deliverables. Responsible for entire projects or processes within a technical area. Typically responsible for coaching and reviewing the work of lower-level technical staff. Develops technical solutions that require collaboration with internal experts deep analyses and understanding of impact on end-product / solution. Develops solutions to technical problems and issues that are unclear and require deep technical knowledge. Communicates with internal and client project team members. Works to influence team members regarding solution design process and / or approaches

Basic Qualifications :

High School Diploma and a minimum of 4 years of relevant experience

Active DoD Secret Clearance

ITIL certification required

IAT II certification required

Experience with Hardware (HW) or Software (SW) asset management.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting : November 20 2025

For U.S. Positions : While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range :

Pay Range $57850.00 - $104575.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.

Required Experience :

Contract

Key Skills

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Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 57850 - 104575