Service consultant Jobs in Murfreesboro, TN

Job Description

Havertys is actively seeking individuals who wish to pursue a successful and gratifying career in the retail furniture industry. As a Retail Furniture Sales Consultant, you will assist customers in selecting furniture by understanding their needs and helping them create a warm and inviting home. The ideal candidate is highly driven and self-motivated, excelling individually while being a supportive team member. They contribute to overall store success and customer satisfaction, consistently meeting established sales goals.

Compensation: In this position you should earn between $55,000 to $100,000+ per year. In 2025 Havertys Sales Consultants earned $87,000 on average nationally.

Schedule: Retail hours including nights and weekends as our stores are open 10 am – 7 pm Monday – Saturday and 12 pm – 6 pm Sunday.

This is your Opportunity to:

• Provide excellent service to our customers from contact through delivery and beyond.
• Demonstrate professional verbal and written communication and interpersonal skills, as well as the ability to connect and establish relationships with a diverse group of customers.
• Build relationships with customers both independently and in collaboration with our Interior Design Consultant who is offered through our complementary Design program.
• Reinforce customer selections and assist in completing the look of their rooms.
• Provide product, service, and finance expertise based on your customers’ needs.
• Utilize our company-provided tablets and proprietary technology for customer communication.
• Engage with our clients by entering client information using Havertys customer relationship management system and provide professional follow-up.
• Maintain your knowledge of a broad range of furniture styles and products.

Earning Opportunity:
Whether you are experienced in the furniture business, looking to make a change or just beginning your career, Havertys Furniture is committed to your success. Our paid training program will teach you everything you need to know about how we serve our customers and our product line. We offer an uncapped commission structure with a guaranteed income feature. There is a potential to earn between $55,000 to $100,000+ per year. In 2025 Havertys Sales Consultants earned $87,000 on average nationally. Our unique guaranteed income component provides generous base earnings, giving you peace of mind.

We Offer:

• Paid comprehensive training.
• Flexibility to draw pay between pay cycles with our Daily Pay Program.
• 401K program with a company match of 4%.
• Generous benefits package with premier medical, dental, and vision partners.
• Paid time-off includes vacation, sick time, personal days, company holidays.
• Ability to advance within the company if desired.
• Opportunities to give back to the community.
• Substantial associate discount on our quality merchandise.
• Bonus program for Team Member Referrals.
• Educational financial assistance.
• Complimentary health and wellness program.

Job Requirements

Qualifications:

• Must demonstrate excellent organizational skills and ability to manage multiple customer communications simultaneously.
• Positive and engaging personality.
• Creative flair and energetic attitude.
• Proficient in resolving customer objections and ensuring satisfaction.
• Familiarity with a broad range of furniture styles and products preferred but not required.
• Computer proficiency including email experience required; knowledge and use of MS Office software preferred; Tablet/iPad operation abilities strongly preferred.
• Relevant experience preferred but not required.
• College education preferred, High School / GED or equivalent required; or 1-3 years of retail experience preferably in a commissioned sales position.
• Interior Design is highly desired.

Work Environment:

• Beautifully appointed showrooms with a 140-year company heritage, fast-paced environment, customer-focused, business professional dress code.
• Required to work retail hours including nights and weekends as our stores are open 10 am – 7 pm Monday – Saturday and 12 pm – 6 pm Sunday.

Physical Demands:

• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move more than 20 pounds occasionally. Varying color recognition is required in this position.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be considered to enable individuals with disabilities to perform the essential functions.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his superior.

Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.