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Service consultant • oakland ca

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Client Service Consultant

Client Service Consultant

Remote OfficeOakland, CA, US
[job_card.30_days_ago]
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[job_card.job_description]

Service Delivery Consultant

This is a remote position.

We are a growing group of ventures under one parent company, with two flagship businesses at the core :

Remote Office : helping global clients build and manage high-performing remote teams

Shift AI : delivering voice-first AI agents that transform how companies work

Together, these businesses are redefining the future of work by combining human talent with AI-powered automation.

Who You Are (and Who You Are Not)

  • You're not just chasing a job; you're looking for a mission.
  • If "just enough" is your standard, this isn't the place for you.
  • You are someone who :
  • Sees the organisation's goals as your own and is ready to grow with us for the long term
  • Thrives in dynamic environments, switching between strategy and execution with ease
  • Builds and documents client journeys that inspire confidence and loyalty
  • Leads with initiative and foresight, without waiting for instructions
  • You are not someone who :
  • Sees the organisation's goals as your own and is ready to grow with us for the long term
  • Thrives in dynamic environments, switching between strategy and execution with ease
  • Builds and documents client journeys that inspire confidence and loyalty
  • Leads with initiative and foresight, without waiting for instructions

This is your chance to anchor yourself at the heart of two fast-growing businesses : Remote Office (global talent management) and Shift AI (AI automation agents).

Role Overview

  • As Service Delivery Consultant, you will report directly to the CEO and take ownership of client experience, delivery processes, and brand elevation.
  • At Remote Office, you will orchestrate seamless service between clients and remote talent teams.
  • At Shift AI, you will drive customer experience, manage AI agent deployments, oversee developer collaboration, and design product enhancement programs that keep clients ahead of the curve.

    • Key Responsibilities

    Client & Experience Leadership

  • Be the main point of contact for clients, ensuring their needs are understood and addressed
  • Design and refine the full client journey, from onboarding to long-term engagement
  • Strengthen brand presence by ensuring high-quality, consistent delivery

    • Project & Service Delivery

  • Run delivery operations across agile tools such as ClickUp, Jira, and HubSpot
  • For Remote Office : manage sprints, monitor productivity, and align talent with client goals
  • For Shift AI : oversee AI agent deployments, manage developer handovers, and ensure smooth delivery of updates

    • Proactive Client Programs

  • Create and manage enhancement programs for clients using Shift AI agents
  • Create feedback loops that continuously improve services and strengthen client relationships

    • Business Alignment & Growth

  • Act as the voice of delivery at the leadership table, providing insights directly to the CEO
  • Make strategic decisions that protect and grow the organisation's long-term interests
  • Collaborate with HR, Talent Acquisition, and Development teams to align client outcomes with business growth

    • What We're Looking For

    Experience and Skills

  • 5+ years in service delivery, client success, or consulting in SaaS, digital, or professional services
  • Strong background in managing distributed teams and full digital product cycles
  • Skilled with agile project management tools such as ClickUp and Jira
  • Exceptional communication skills, both written and verbal, at a native level
  • Ability to balance structured processes with entrepreneurial agility

    • Mindset and Attributes

  • Committed to growing with the business, not just filling a role
  • Self-starter who works independently but knows when to collaborate
  • Kind at heart and values people as much as performance
  • Comfortable in ambiguous, fast-moving environments
  • Passionate about client experience and continuous improvement
  • Approaches the business with an entrepreneurial mindset

    • What We Offer

  • A flexible remote-first culture operating in the Brisbane time zone (10 AM to 6 PM AEST, weekends : Saturday and Sunday)
  • The chance to work across two pioneering businesses : Remote Office and Shift AI
  • Influence over processes, client journeys, and delivery standards at a leadership level
  • A career path with room to scale, both in impact and personal growth
  • Competitive salary, negotiable for the right candidate

    • Before You Apply

    This is not a stopgap role. We are investing in long-term leadership, and we want someone equally committed to the organisation's future.

    If this resonates, send your CV and a short note on why you're the right fit and what success in this role looks like to you.