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The Guest Service Coordinator will create outstanding guest experiences, serving as the first point of contact to coordinate guest dining experiences at ATLAS and The Garden Room.
POSITION RESPONSIBILITIES :
Answering incoming calls, assisting guests in creating their experiences at Atlas and / or The Garden Room
Providing information and acting as a liaison for our guests, directing through the appropriate channels to fulfill their requests when appropriate
Assisting in modifying existing guest experiences and relaying that information to the appropriate teams in the restaurant
Develop and maintain positive working relationships with restaurants teams
Communicating and organizing details for guest experiences to the management team
Perform additional duties as assigned
Requirements
POSITION REQUIREMENTS :
2-3 years of experience within a customer service industry
Ability to handle a high call volume with a professional phone etiquette
Strong and Diplomatic presence on calls while still providing empathy for guests
Proficiency in Microsoft Office Suite
Experience using Micros, OpenTable, and Tripleseat preferred
Ability to work nights and weekends as well as some holidays