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Wake EnterprisesRaleigh, NC, US
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CYNET SYSTEMSCary, NC, United States
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Banfield Pet HospitalRaleigh, NC, US
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Ricoh Americas CorporationRaleigh, NC, United States
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VirtualVocationsRaleigh, North Carolina, United States
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BDC Service Coordinator
HolmanRaleigh, NC, US
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The Customer Service Coordinator will be responsible for owning the end-to-end planning, allocation, and deployment of field resources in a highly dynamic environment.
This role requires strong communication, problem-solving, and organizational skills to ensure customer commitments are consistently delivered while optimizing resource utilization.
Responsibilities :
Own the end-to-end planning for allocation and deployment of field resources in a dynamic environment.
Apply critical thinking skills to ensure customer commitments are consistently met while optimizing field resources.
Own customer communications end-to-end for all service events.
Navigate complex discussions with customers when scheduling appointments.
Manage and apply prioritization logic aligned with customer commitments.
Own the deployment of field resources, act as the decision maker, and coordinate with field management using strong influencing and collaborative skills.
Manage capacity planning to meet cyclical demand and ensure customer commitments are delivered.
Utilize problem-solving skills when reprioritizing activities and resources in a dynamic environment.
Build strong working relationships with global business lines, business areas, external customers, field management, Customer Care Center, Education Services, Finance, Marketing, Customer Administration, Business Process Engineering, and Regulatory Affairs.
Requirement / Must Have :
Bachelor’s degree or equivalent experience.
Proficiency in Microsoft Outlook, Word, and Excel.
Strong communication skills, both verbal and written, for engaging with customers and internal stakeholders.
Strong organizational and time management skills with exceptional attention to detail.
Ability to support complex projects and determine critical paths for timely performance.
Ability to independently handle professional-level work requiring interpretation of complex issues.
Self-starter with a high level of initiative and ownership mindset.
Ability to act as a Change Agent and promote change management, customer focus, and integrity.
Skills :
Knowledge of SAP (preferred but not required).
PC skills, including Microsoft Office (Word, PowerPoint, Excel, Outlook).
LEAN / 6 Sigma methodology (preferred but not required).
Customer-facing experience.
Strong problem-solving and collaboration skills.
Qualification And Education :
Bachelor’s degree in a related field or equivalent professional experience.
Experience or knowledge of healthcare business operations is desirable.