Service coordinator [h1.location_city]
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Service coordinator • knoxville tn
- [promoted]
Customer Service Coordinator
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Explore IndustriesKnoxville, TN, US- [job_card.full_time]
Job Description
Job Description
Customer Service Coordinator
Location : Knoxville, TN - Manufacturing and Corporate Headquarters Island Campus
Join the Explore Industries Team!
At Explore Industries, we’re more than just a leader in fiberglass swimming pool design and manufacturing—we’re a team driven by respect, integrity, and innovation. We believe in empowering our employees, fostering collaboration, and delivering top-quality products that set industry standards. We are looking for a dedicated Customer Service Coordinator to join our team and help deliver outstanding services to our customers and dealer network.
About the Role
As a Customer Service Coordinator, you’ll manage customer orders, coordinate logistics, and serve as a vital link between dealers, customers, and internal teams. You’ll leverage your organizational skills and customer-first mindset to drive efficiency, support production timelines, and enhance overall customer experience.
What You’ll Do
- Process and track customer orders, coordinating delivery schedules with production and logistics teams.
- Serve as the primary liaison for dealers and customers, fostering strong relationships and resolving inquiries promptly.
- Collaborate with Accounts Receivable to confirm payments and ensure smooth order fulfillment.
- Manage inventory allocation for consignment or stock customers, integrating units into production schedules.
- Deliver timely updates on order status, scheduling, and product details with professionalism and accuracy.
- Identify and implement process improvements to streamline operations and elevate customer satisfaction.
What We’re Looking For
Education & Experience :
Skills & Qualifications :
Why Explore Industries?
Generous Paid Time Off & Holidays
Ready to Dive In?
If you’re a motivated professional with a passion for logistics, customer service, and operational excellence, we’d love to hear from you!
Learn more about us at exploreindustries.com.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.