Service coordinator [h1.location_city]
[job_alerts.create_a_job]
Service coordinator • san francisco ca
Service Coordinator / Customer Service
Mercedes-Benz of OaklandOakland, CA, United States- [promoted]
Pre-Service Coordinator
VirtualVocationsOakland, California, United StatesWorkplace Service Coordinator
TechDigital CorporationSan Francisco, CA, United States- [promoted]
Hospital Unit Service Coordinator
UCSFSan Francisco, CA, USService & Warranty Coordinator
INSIDE SOURCE INC.San Francisco, CA, USVendor Service Coordinator
Golden Gate Regional CenterSan Francisco, CA, USClient Service Coordinator
Tishman SpeyerSan Francisco, CA, United StatesWorkplace Service Coordinator
TechDigital GroupSan Francisco, CA, United StatesService Coordinator
Sequoia LivingSan Francisco, CA, United States- [promoted]
Workplace Service Coordinator
Tech DigitalSan Francisco, CA, US- [promoted]
Area Customer Service Coordinator
LanceSoftSan Francisco, CA, USClient Service Coordinator
BanfieldDaly City, CA, United States- [promoted]
Sales and Service Coordinator
Service ExpertsSan Francisco, CA, USTenant Service Coordinator
AscendSan Francisco, CA, US- [promoted]
customer service coordinator
NS IT SolutionsSan Francisco, California, USAService Coordinator
Abode ServicesSan Francisco, CA, United StatesArea Customer Service Coordinator
Metasys TechnologiesSan Francisco, CA, United States- [promoted]
Public Service Programs Coordinator
University of San FranciscoSan Francisco, CA, US- [promoted]
Hospital Unit Service Coordinator
University of California - San Francisco Campus and HealthSan Francisco, CA, United StatesService Coordinator / Customer Service
Mercedes-Benz of OaklandOakland, CA, United States- [job_card.full_time]
Service Coordinator / Customer Service
The BDC is a group of dedicated and trained staff; focused on capturing and managing all customer contact. The BDC is committed to increasing service drive traffic while developing, maintaining, and enhancing the customer’s overall experience.
Contacts are both inbound (Customer to Dealership) and outbound (Dealership to Prospect / Customer). These contacts are primarily via telephone but can also be made electronically. The Service Coordinator is a key player in the Service Department for fostering positive customer relations as they are usually the first point of contact in the service appointment process. The Service Coordinator works closely with all service and parts department personnel.
Primary Responsibilities :
- Receive all inbound calls to the Service Department
- Maintain a friendly and efficient manner while answering customer’s questions and providing general or related service information.
- Use detailed scripts to handle Customer’s concerns.
- Set service appointments and arrange any other necessary details (i.e. parts, rental etc).
- Make outbound calls to existing customers for appointment confirmation and follow-up if necessary.
- Conduct customer satisfaction surveys following the service visit.
- Keeping current with coupons, direct mail pieces and all service specials.
Maintain Mercedes-Benz product knowledge sufficient to address customer inquiries
Ideal Candidates will have :
Benefits Include :
Our employees are members of the family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Bay Area. If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.
Submit resume for review and next steps.
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.