Service delivery manager [h1.location_city]

Company Overview

Founded in 1952, Marsden Services is a nationally recognized provider of comprehensive facility services. We deliver high-quality janitorial, security, mechanical, calibration, emergency response, and facility management solutions to clients across the country.

Through our subsidiary : Sunstate Mechanical we bring decades of mechanical contracting expertise to industrial and commercial clients across Arizona and the Southwest. Sunstate is known for their operational excellence in HVAC, plumbing, piping and service maintenance - we take pride in being excellent at what we do.

At Marsden, our people are our greatest strength. We believe in our employees, invest in their growth, and provide opportunities for long-term success. A career with Marsden means joining a company that supports your professional development and encourages you to make a meaningful impact.

Summary

The Service Manager supports the overall service operations of Sunstate Mechanical, ensuring we deliver best-in-class commercial / industrial plumbing and HVAC projects and service to our customers. This leader must be a former field technician or foreman-level professional who truly understands field work and can relate to service techs-someone who can "throw on a toolbelt" when needed, while also excelling at planning, budgeting, customer relationships, safety training and team development.

This role manages a team of 12 service technicians, with growth targets of 20-30 technicians. The Service Manager is responsible for the safety, hiring, retaining, training, and coaching field personnel. Over time, a small group of Foremen will be added, and this position will manage those leaders as well. The work environment will eventually be 50% office / 50% field as the department grows.

This position is customer-facing and consultative and will own client renewals, maintenance contract sales, quality control visits, and client relationship management. The Service Manager must bring value as the subject-matter expert to clients.

Key Responsibilities

Service Operations & Customer Solutions

• Communicate effectively with customers, vendors / subcontractors, general contractors, and the internal service team.
• Hold the service team accountable to KPIs and performance expectations.
• Serve as the primary point of contact for customer service and account management needs.
• Provide labor / material estimates to customers and evaluate estimates from vendors and subcontractors.
• Conduct quality control visits and face-to-face client meetings to ensure high service standards and contract renewals.
• Develop new business opportunities with existing clients; identify areas of improvement to meet service needs.

Team Leadership & Development

Scheduling, Planning & Process Improvement

Education and Experience Required

Business Conduct

Supervisory Responsibility

Position Type / Hours of Work

Travel

Local travel only

EEO Statement

Marsden Services provides equal employment opportunities (EEO) to all employees and applicants without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, public assistance status, or any characteristic protected under federal, state, or local law.

Other Duties

This job description is not designed to cover or contain a comprehensive list of duties or responsibilities. Duties may change at any time with or without notice.