Service delivery manager [h1.location_city]

If you are looking for an opportunity to be appreciated and involved in your career, your search is complete.  We have a great history of providing excellent career opportunities.  Winrock Automotive Group is a family-owned business dedicated to our employees’ success and growth.

Position Summary :

The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures the daily inventory of technicians’ time is consistently sold to service customers.

Essential Duties :

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends Managers meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking, systems, and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands and keeps abreast of and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer’s warranty requirements.
• Accounts for all service documents; ensures that none are missing, and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and / or conducts technical training and sends employees to appropriate training.
• Monitors technician’s daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes comebacks.

Conducts periodic spot checks of completed jobs for thoroughness and quality.

Additional Responsibilities :

Qualifications :

Physical Requirements :

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Pre-Employment Screening :

Motor vehicle records, drug screening, and background checks are required.

What We Offer :

The company reserves the right to review and change responsibilities, job duties, and / or skills at any time, with or without notice.

This job description is not intended to maintain a complete list of all responsibilities, duties, and / or skills required for this job.

Your employment is “At Will”, which means you may be terminated at any time and for any reason, with or without advance notice.

Employees are also free to quit at any time. Therefore, this job description is not a contract of employment.

The company is an equal opportunity employer.

It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws.