Service delivery manager [h1.location_city]

Job Title : Sr Mgr IT Service Delivery

Work Place Flexibility : Hybrid

Legal Entity : Entergy Services Inc.-ESI (OLD)

• The primary location for this position is New Orleans LA but The Woodlands TX Little Rock AR and Jackson Mississippi will also be considered. Relocation is required for those outside of the area. Relocation Assistance is not available for this role

JOB SUMMARY / PURPOSE

The Sr. Manager of Corporate Maximo will serve as a key member of the Corporate Applications leadership team with responsibility for the overall health development and implementation of the Maximo application. The Sr. Mgr. will devise strategies to improve business practices maintain appropriate application roadmaps and build new digital solutions with focus across the Procurement & Supply Chain and Nuclear business units. The Sr. Mgr. is responsible for understanding the business aligning IT strategy with overall business strategy and Entergy strategic imperatives assisting in project prioritization and ensuring that projects align with the IT standards.

This role will lead teams responsible for the support of the Corporate Maximo application. The role is responsible for delivering assigned projects on time on budget with first time quality and adherence to business requirements while standardizing / rationalizing technical platforms as well as operational oversight of the day-to-day support activities performed.

JOB DUTIES / RESPONSIBILITIES

For the assigned portfolio of application technologies :

Establish and maintain appropriate business relationships with customers to ensure alignment and a voice for the business within IT

Develop strategic plans and roadmaps for new applications to support business objectives and increase the sharing of information across systems.

Manage a team of development and support personnel. This team provides both expertise and technical delivery of Entergys platforms and systems.

Support major events as part of the Incident Management process to ensure systems are meeting expectations and resolve all system issues as they may arrive.

Work with other IT functions and internal and external stakeholders to determine technology needs and design solutions.

Provide day-to-day support and oversight of suppliers delivering services to meet the business need while maintaining compliance with corporate policies and regulatory requirements.

Provide ownership and guidance to ensure projects are executed on time on budget and to the expected business outcomes of the project

Forecast and review financial information to ensure team operations are within budget.

Provide ownership for software contracts and renewals ensuring that we are properly licensed to deliver the expected services

MINIMUM REQUIREMENTS

Minimum education required of the position

Bachelors degree in Computer Science Management Information Systems Engineering or other technical area of study; advanced degree desirable Minimum experience required of the position 10 years of managing IT application development and / or IT operational processes. Minimum knowledge skills and abilities required of the position

Stakeholder management and high-level communications

Strong working knowledge of software development lifecycle and methodologies demonstrated ability to lead diverse teams

Managing large project implementations and related budgets personnel risk and contingency plans

Vendor oversight and management including experience in outsourcing and offshore support

Strong understanding of the utility business and company strategy

Experience support 24x7 customer-facing applications

Critical thinker with strong problem-solving skills

Excellent verbal and written communication skills and the ability to communicate concepts to technical and non-technical audiences.

Strong working knowledge of software development lifecycle and methodologies

Certificates licenses etc. required for the position

ITIL V3 (desired)

PMP or PgMP (desired)

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Primary Location : Louisiana-New OrleansArkansas : Little Rock

Louisiana : New Orleans

Mississippi : Jackson

Texas : The Woodlands

Job Function : Information Technology

FLSA Status : Professional

Relocation Option : No Relocation Offered

Union description / code : NON BARGAINING UNIT

Number of Openings : 1

Req ID : 121725

Travel Percentage : Up to 25%

An Equal Opportunity Employer Minority / Female / Disability / Vets. Please click here to view the EEO page or see statements below.

EEO Statement : The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility : Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities : As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and / or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights : Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS :

As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and / or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note : Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

Required Experience :

Manager

Key Skills

Children Activity,Electrical Engineering,Financial Services,Estimation,Airlines,Asic

Employment Type : Full-Time

Experience : years

Vacancy : 1