Service delivery manager [h1.location_city]

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, were providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

As a Delivery Manager, you will be responsible for overseeing all new vehicle deliveries, lease?returns, and trade?ins from your facility as well as onsite inventory. You will lead a team of Delivery Associates and Vehicle Operations Specialists ensuring seamless transactions and exceptional service from start to finish. This role is responsible for ensuring state and local compliance, implementation of internal business practices, and accurate completeness of every customer transaction. This is a critical role to ensure customer expectations and timelines are met in order to execute on successful customer delivery operations.

Team Management and Development

• Lead field Delivery team, ensuring seamless transactions and exceptional customer service.
• Ensure smooth transitions across all stages of the delivery processfinancial clearance, documentation handling, and delivery ceremoniesin collaboration with Field Sales, Lucid Financial Services and logistics partners.
• Ensure highest level of accuracy of every transaction before handing over vehicle.
• Lead the professional growth of the Delivery team through one?on?one coaching, training, group discussions, role?playing exercises, and other effective coaching methods to achieve superior customer satisfaction.

Trade?In & Inventory Management

Problem?Solving & Decision?Making

Operational Planning

Brand Standards

Customer Relationship Management

Qualifications

Additional Compensation and Benefits

Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401(k). The successful candidate may also be eligible to participate in Lucids equity program and / or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

Equal Employment Opportunity Statement

At Lucid, we dont just welcome diversity we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

As set forth in Lucid Motors Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Any information that you do provide will be recorded and maintained in a confidential file.

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