Service delivery manager [h1.location_city]

Job Description

Job Description

👋 I’m Tommy, and I’m the CEO of A1 Garage Door. I’m glad you’re here.

I started the company in 2007, and we have since grown to be the largest residential garage door service company in North America, operating in 40 markets+ across 20 states.

As a Service Manager , you will help assist in the daily tasks of a General Manager including scheduling, coaching, maintaining warehouse organization, managing inventory, and assisting in garage door service work.

You Should Apply If :

• ️You are a master of ownership. You see a problem, you solve the problem!

🧑️‍🤝️‍🧑You train and coach for performance like your life is depending on it

️‍⚙️You lead by example, leveraging company's vision and values

️‍️‍⚡You have a bias for action and you make it happen every day

️‍📈 You are self-motivated and you are looking to grow your career

You Shouldn’t Apply If :

You prefer working where there is no one to talk to

You think that management is "more chill"

Systems / software scare you.

The Job :

Provide direct oversight and guidance to up to 20 field employees to include : service technicians and maintenance technicians

Responsible for batch / deposits, tracking Divvy expenses, and purchasing

Track budgets and profit and loss statements.

Actively monitor and manage fleet

Order and organize non-inventory items

Audit and review inventory counts for accuracy and disposition discrepancies

Organize space in the warehouse and perform and oversee cleaning duties, maintain product, tools, equipment, and work area in a clean, orderly, and safe manner

Provides performance management guidance to line management through weekly 1 : 1 and as needed (e.g., coaching, PIP's, career development, disciplinary actions)

Responsible for hiring events, recruiting, interviewing, on and offboarding employees

Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into Field Supervisors and beyond

Basic Requirements :

Be nice! I know, we shouldn’t have to say that, but we mean it

Minimum of 3 years managerial experience supporting and training a team

Excellent interpersonal and customer service skills

Excellent organizational skills and attention to detail

Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies

Excellent time management skills with a proven ability to meet deadlines

Strong analytical and problem-solving skills

Proficient with Microsoft Office Suite or related software

Proficient in computer skills to be able to learn and use the current CRM system which is ServiceTitan

Must be able to lift up to 50 pounds at times

Benefits and other cool stuff :

(Please note : benefits are not available for part time, temporary or contract roles)

A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Compensation Range : $55K - $70K