Service desk analyst [h1.location_city]
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Service desk analyst • alexandria va
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Insight Global is seeking a Senior Service Desk Analyst to join a lean IT team in Arlington, VA.The immediate need is to deploy and image laptops, support users across two locations, and drive impr...[show_more][last_updated.last_updated_variable_days]
Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk.S...[show_more][last_updated.last_updated_30]
National Security Contract located in .Tier I / II technical support, handling a high volume of tickets, resolving hardware / software issues, and delivering VIP customer service in a fast-paced ITIL e...[show_more][last_updated.last_updated_30]
Onsite / Hybrid (as required by customer).Active SECRET (DoD / DCSA) required.The Service Desk Lead oversees day-to-day operations of the IT Service Desk, ensuring timely and effective resolution of te...[show_more][last_updated.last_updated_30]
Contingent Upon Contract Award.Knowesis is seeking a proactive and customer-focused Service Desk Lead to oversee Tier I and Tier II IT support operations for the DoD OIG's Office of the CIO.This ro...[show_more][last_updated.last_updated_variable_days]
Federal Government client on a full-time, long-term contract.LOCATION : Onsite in ARLINGTON, VA.Several shift types available, the center is open 24 / 7.
We are mainly looking for overnight or weekend ...[show_more][last_updated.last_updated_variable_days]
The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests.
Tier 1 technicians shall be responsible for responding to and resolving “IT”...[show_more][last_updated.last_updated_30]
Month Contract to Permanent Hire with the Client.Ability to Obtain a DHS Public Trust | Bachelor’s & 2+ years OR 6+ Years.
Experience with ServiceNow and / or Remedy and remote control software.Experi...[show_more][last_updated.last_updated_30])
DMI is seeking a skilled and customer-focused.This position plays a key role in resolving complex technical issues and providing escalated support to end users.
The ideal candidate will have 4–5 yea...[show_more][last_updated.last_updated_30]
Service Desk AnalystJob Category : Information TechnologyTime Type : Full timeMinimum Clearance Required to Start : NoneEmployee Type : RegularPercentage of Travel Required : Up to 10%Type of Travel : Lo...[show_more][last_updated.last_updated_30]
This is an ONSITE position located in Washington D.Oversee the daily operations of the Service Desk to ensure that support requests for assistance are handled promptly and effectively.Manage the pr...[show_more][last_updated.last_updated_30]
Our competitive financial benefits help you plan for your future, reward performance, and offer peace of mind throughout every stage in life : .
Retirement and Savings Programs.Our financial wellbeing...[show_more][last_updated.last_updated_30]
Ability to obtain and maintain a Public Trust clearance as required by contract.This position is onsite at designated DOJ locations based on contract requirements.
Qualifications and Experience : .Bac...[show_more][last_updated.last_updated_30]
The Service Desk Lead oversees Tier I and Tier II operations, ensuring prompt, effective support to end users.This role supervises Service Desk staff, manages workload and training, and ensures inc...[show_more][last_updated.last_updated_30]
As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal ...[show_more][last_updated.last_updated_variable_days]
A company is looking for a Service Desk Analyst to provide Level 1 technical support to users.Key Responsibilities Provide general IT end-user support and troubleshoot technical issues via phone,...[show_more][last_updated.last_updated_30]
Our client is seeking Service Desk Analysts to provide IT support for a client.Resolve technical issues through various communication channels.
Install, maintain, and troubleshoot IT hardware and so...[show_more][last_updated.last_updated_30]
Digicon is a leading and innovative IT service provider with more than 30 years of experience delivering groundbreaking IT and scientific solutions to federal and commercial clients alike.We are se...[show_more][last_updated.last_updated_30]
SBA 8(a) / HUBZone-certified small business, is seeking a highly seasoned On-Demand Contracts Manager to support our rapidly growing federal contracting operations as we pursue large GWACs and comple...[show_more][last_updated.last_updated_30]
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Senior Service Desk Analyst
Insight GlobalArlington, VA, United States[job_card.variable_days_ago]
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- [job_card.full_time]
- [job_card.temporary]
[job_card.job_description]Set up and deploy laptops, create and maintain “golden images” using OS deployment tools (PLUS OS Deployer preferred). Implement, configure, and maintain Mobile Device Management solutions (Intune, JAMF, or similar). Set up and manage Intune environments, not just maintain existing setups. Handle Tier 1–3 support tickets (6–8 per day, typically resolved in 15 minutes or less). Troubleshoot PC hardware and software issues. Support users in both Arlington and remote locations (cross-team and TeamViewer support). Manage Office 365, license permissioning, and MFA. Address phishing email incidents and keep devices up to date. Partner with Jason to improve customer service processes (CSR) across the organization. Work independently as an individual contributor within a 6-person team. Identify and propose process improvements for service desk and Mobile Device Management operations. 2–5 years of senior helpdesk / service desk experience. Strong PC troubleshooting skills (hardware & software). Proven experience with Mobile Device Management (Intune, JAMF, or similar)—including setup and ongoing management. Experience with OS deployment and imaging (PLUS OS Deployer or equivalent). Office 365 administration and license management. Familiarity with MFA and phishing email response. Comfortable handling Tier 1–3 tickets. Self-motivated, fast learner, and proactive problem solver. Able to work onsite in Arlington, VA, 5 days / week during contract period. A+ Certification, MCP, or Endpoint Manager certification. Experience with Windows-heavy environments. Experience with JAMF or other Mobile Device Management platforms. Experience with endpoint management tools. Team of 6, individual contributor (no mentoring / training responsibilities). 6–8 tickets / day; expected to take on a larger share to support current system admins. Contract period : 8-hour days (7 : 30–4 : 30 or 8–5, with 1-hour lunch). After conversion : Hybrid schedule (3 days onsite / 2 remote), flexible hours. Career growth opportunities available; potential to advance in tech stack and leadership. No on-call required during contract (only 2 calls / year expected).
Insight Global is seeking a Senior Service Desk Analyst to join a lean IT team in Arlington, VA. The immediate need is to deploy and image laptops, support users across two locations, and drive improvements in customer service and mobile device management. The role is onsite during the contract period, with potential for hybrid flexibility upon conversion. This is slated as a 3–6-month contract-to-hire full-time position.
- Candidates must be able to work on W2 without sponsorship now and in the future
Key Responsibilities :
Laptop Deployment & Imaging :
Mobile Device Management (MDM) :
Service Desk Operations :
Customer Service & Collaboration :
Continuous Improvement :
Must-Have Qualifications
Preferred Qualifications
Work Environment & Schedule
Compensation : $35 / hr to $43 / hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law