Service desk analyst [h1.location_city]

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here. TrendMicro.com

Position Summary :

A Senior Deal Desk Analyst serves as a strategic advisor and subject matter expert who manages complex sales transactions, ensures deal compliance, and optimizes the quote-to-cash process. This role is critical because deals often involve multi-year enterprise agreements, SaaS subscriptions, and cloud consumption models, which require precise structuring and risk management.

Responsibilities :

Deal Structure & Strategy

• Act as trusted advisor speaking directly to Sales, Channel and Customers on complex deal structures, pricing strategies, and contract negotiations with channel and end customers.
• Review and structure non-standard deals, multi-year agreements, and enterprise-level transactions
• Provide strategic guidance on alternative contract options and value propositions to solve customer challenges
• Lead complex deal reviews and serve as escalation point for challenging transactions

Operational Excellence

Cross-Functional Collaboration

Process Improvement & Training

Qualifications :

What We Offer You :

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family. Here some of the top-rated benefits that employees enjoy today :

We are committed to fostering a professional, respectful, and inclusive work environment that promotes collaboration and high performance. We value diverse backgrounds and perspectives and welcome candidates who bring unique strengths and experiences. If you're excited about this role and believe you can contribute and grow with us, we encourage you to apply.

Be Passionate. Be Innovative. Be a Trender.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).

#LI-LO1

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.