Talent.com

Service desk analyst Jobs in Aurora, CO

Create a job alert for this search

Service desk analyst • aurora co

Last updated: 20 hours ago

8-11 Help Desk Analyst

Focused HR SolutionsDenver, Colorado, United States
$25.00 hourly
Full-time
Quick Apply

Our direct client has an opening for a Help Desk Analyst   105304.This position is up to 9 months with the option of extension, and the client is in Denver, CO.If you are interested, please se... Show more

Front Desk Manager

Marriott InternationalDenver, CO, United States
Full-time

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk... Show more

IT Service Desk Analyst

Kilpatrick TownsendDenver, Colorado, USA
$25.33 hourly
Full-time +1

Kilpatrick, a large international law firm, is seeking a Service Desk Analyst for our IT Department, working remotely.This position will be part of our team of attorneys, paralegals and support sta... Show more

Deal Desk Analyst (Contract)

ComplyAdvantageDenver, CO, United States
$75,000.00 yearly
Temporary

Austin, Texas, United States; Chicago, Illinois, United States; Dallas, Texas, United States; Denver, Colorado, United States; New York, New York, United States; North Carolina, United States; Wash... Show more

 • New!

Help Desk Analyst (Salesforce Admin)

InnoSoul, Inc.Denver, CO, United States
Full-time
Quick Apply

Job ID: CO-65997 (94590707)</p> <p>Remote/Local Help Desk Analyst (Salesforce Admin) with Salesforce Helpdesk, Jira, BITS, Child Care Automated Tracking System (CHATS), incident/issue t... Show more

Limited Service Operations Analyst

MaximusDenver, CO, US
$65,000.00 yearly
Full-time

Essential Duties and Responsibilities: - Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requi... Show more

Front Desk/ Dispatch

LAZ Parking Midwest, LLCDenver, CO, US
$22.75 hourly
Permanent

The Overnight Front Desk/Dispatch is an enthusiastic and charismatic individual who greets each day and every person with a smile.Greeting, welcoming and directing visitors appropriately.Maint... Show more

Front Desk Supervisor

Royal Lahaina ResortDenver, CO, United States
Full-time +1

The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room reve... Show more

Full Desk Recruiter

New Day Executive SearchDenver, CO, United States
Full-time

Goodwin Recruiting Opportunity.Goodwin Recruiting is looking for industry experts and entrepreneurial-minded individuals to join our rapidly growing team!.This is a unique opportunity to pivot your... Show more

LOCK DESK SPECIALIST

Bayview Asset Management, LLCDenver, CO, United States
$45,000.00 yearly
Full-time

Job Title: Lock Desk Specialist.Founded in 1993, Bayview Asset Management is an investment management firm focused on investments in mortgage and consumer credit, including whole loans, asset-backe... Show more

Front Desk Associate

Genesis Health ClubsDenver, CO, US
$19.29 hourly
Part-time

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.Executes pr... Show more

Front Desk Agent

White Lodging Services CorporationDenver, CO, US
Full-time

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.We know that the hospitality business, like life, is ... Show more

Service Desk L1

Sharp Solutions IncDenver, CO, USA
$30,000.00 yearly
Full-time
Quick Apply

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey.The ideal candidate is a self-starter with excellen... Show more

Service Center Analyst

IQUASAR LLCDenver, CO, US
$21.63 hourly
Full-time +1

Makpar has an exciting opportunity for an.Makpar is a comprehensive professional and technical solutions provider for the Federal government.We combine functional and technical expertise in cloud e... Show more

IT Supervisor - Service Desk

SM EnergyDenver, CO, United States
Full-time

Supervise daily responsibilities of team and support project and process improvement efforts within a specific service delivery area.Support company initiatives, provide change management, prioriti... Show more

Service Desk Specialist II

Astreya Partners, LLCDenver, CO
$27.24 hourly
Full-time

The Service Desk Specialist II will support one of Astreya’s key clients.The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to delive... Show more

Fitness for Service Analyst

SI Solutions, LLCDenver, CO, US
$126,300.00 yearly
Full-time
Quick Apply

The Mid-Level Analytical Engineer independently performs stress analysis, creep and fatigue evaluations, and fracture mechanics assessments for heavy equipment within the power generation and energ... Show more

Front Desk Receptionist

FACE FOUNDRIÉDenver (Cherry Creek), CO, US
Part-time

Help create, cultivate and promote a positive upbeat facial bar.Asking that only motivated, positive, hard working people apply! The Front Bar Receptionist is responsible for creating a welcoming ... Show more

Front Desk Supervisor

Highgate HotelsDenver, CO, United States
Full-time +1

The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room reve... Show more

People also ask
The highest-paying jobs are:
8-11 Help Desk Analyst

8-11 Help Desk Analyst

Focused HR SolutionsDenver, Colorado, United States
30+ days ago
Salary
$25.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description
100% remote must live in CO currently

Our direct client has an opening for a Help Desk Analyst 105304

This position is up to 9 months with the option of extension, and the client is in Denver, CO

If you are interested, please send us your rate and resume.

Job Details:
  • This position provides Tier I support for myColorado customers at identified agencies by analyzing, diagnosing and resolving software and hardware issues associated with desktop computers and mobile computing devices. Resolving or escalating incidents associated with IT services and applications.
  • Provides Tier 1 support for the myColorado customers.
  • Effectively and efficiently resolves incoming Tier 1 support tickets through preferred channels and escalates for support when necessary.
  • Installs, and supports specified software on supported devices following defined procedures, processes, and methods. In some cases, it determines that the ticket should be transferred to the Tier II / Tier III support group.
  • Abide by Service Level Commitments and OIT and agency policies.
  • Employs Incident Management procedures to enter tickets into the Incident Management system.
  • Executes prescribed processes to troubleshoot and software/account issues. Decides what components may be involved, and how to test these components to isolate the cause of the issue.
  • Decide what steps to take to resolve the issue which may include reinstalling software, changing settings, recreating profiles or placing a service call to a hardware repair vendor.
  • Uses documented processes and procedures to assist during service outages (emergency and planned).
  • Provide outage status updates when prompted by users.
  • Ensures that all tickets opened related to the outage are appended to the parent ticket in the ticket management system.
  • Effectively communicates situational data to peers and partners as defined by OIT and agency policy.
  • Provide customer service skills; oral or typed communication to provide ticket status information to end users upon request by querying the ticket management system.
  • Written communication to document issues and steps taken to resolve incidents.
  • Share information and ideas, communicate constructively about issues, and help to build a teamwork culture. Answer customer questions related to OIT policy and procedures.
  • Works with the appropriate group to assist in the creation of emergency notifications per documented procedures.
  • Always provide a friendly atmosphere to the work unit, even when frustrated with the workload or decisions.
  • Determining business impact, and overall severity of ticket.
  • Effectively documenting the details of the situation.
  • Challenges could be related to upset customers. Being the first point of contact, and the “face” of OIT, the Service Desk is often the recipient of complaints. The incumbent will need to keep a positive attitude and work with the end user to assure them their issue will be resolved in a timely manner.
  • Uses the Department’s Incident Management system to coordinate all incidents reported and service requests made to the organization through the Service Desk.
  • Ensures all calls are correctly recorded, classified and assigned priority, urgency and resources.
  • Serves as the initial customer single point of contact for the organization.
  • Monitors the ticket status and provides updates to the supervisor when service level agreement is not met.
  • Works with the end user to identify the appropriate priority of the Incident or Change Order. Works with the team to identify the appropriate group to assign the Incident or Change Order to after following the troubleshooting steps.
  • Participate in team meetings, work sessions, and organizational improvement activities.
  • Share information and ideas, communicate constructively about issues, and help to build a teamwork culture.
  • Read technical books or articles; attend classes, seminars and forums; and participate in educational events to stay abreast of appropriate new technologies.
  • Share new information with other team members.
  • Works as a team player to identify information from meetings, training, etc to provide to the team during regular staff meetings.
  • During the scheduled training, the incumbent might not be able to pay close attention to the information due to the call volume and will need to listen to the recording of the meeting.

Tuesday to Saturday Working week: Up to 40 hours Tuesday through Saturday, 9 am - 6 pm as assigned by the manager to accommodate myColorado customers.

Customer Service:
Proficient (4-6 Years) No

Prior Help Desk experience:
Novice (1-3 Years) No Associate's Degree Associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area Novice (1-3 Years) Yes

Communication skills both verbal and written:
Proficient (4-6 Years) No

By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone, and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties, and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at any time.