Service desk analyst • carmel in
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Home2 Suites by Hilton (Fishers 96 Hotel, LLC dba Home2 Suites Fishers/Indianapolis) is conveniently located near Ruoff Music Center, Conner Prairie, Fishers, and the Nickel Plate District. We deliver welcoming, comfortable stays and a supportive team culture that helps associates grow and succeed. We were voted Best Hospitality Company to Work for by Randy Starr and 5 Starr Engagement based on associate opinion surveys in 2025.
Home2 Suites by Hilton
Job Summary:
Join our team at Home2 Suites by Hilton as a friendly, welcoming Front Desk Agent. You’ll be the first point of contact for our guests, helping create a smooth, memorable experience from check-in to check-out. In this role, you’ll manage reservations, handle guest questions and requests, and ensure every interaction feels helpful, professional, and genuinely welcoming. If you enjoy hospitality, thrive in a fast-paced environment, and take pride in delivering great service, we’d love to meet you.
Schedule Type: Full-time and Part-time
Benefits:
MEC Plus Advantage Plan with Dental, Vision, and Supplemental Coverage through Reliance Standard
Paid Holiday for Full Time/Part Time (upon hire)
Paid Time Off for Full Time/Part Time (after 6 months of service)
Nationwide employee stay discounts across hotel brands
Responsibilities:
Greet guests and assist with arrival and departure
Process payments, manage guest accounts, and issue room keys
Answer questions and resolve concerns promptly, courteously, and professionally
Coordinate with housekeeping and maintenance to support guest needs
Maintain accurate reservation and guest records
High school diploma or equivalent required. * 1+ year of customer service experience preferred. * Comfortable using hotel reservation and property management software. * Able to understand, follow, and accurately complete directions and established procedures. * Strong communication skills to interact professionally with guests and teammates and resolve concerns with patience, tact, and diplomacy. * Skilled at gathering accurate information, documenting guest requests, and resolving issues or escalating when needed. * Able to stand and walk for extended periods during scheduled shifts. * Willing and able to work weekends and scheduled shifts as needed.
