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Service desk analyst [h1.location_city]

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Service desk analyst • cary nc

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Service Desk L1

Service Desk L1

Noblesoft TechnologiesMorrisville, North Carolina, USA
[job_card.full_time]
Provide first-level technical support via phone email chat or ticketing tools (Jira / ServiceNow).Troubleshoot Windows 11 issues including login problems performance issues system configuration e...[show_more][last_updated.last_updated_variable_days]
Service Desk - Cary, NC(onsite)

Service Desk - Cary, NC(onsite)

E-SolutionsCary, NC, United States
[job_card.full_time]
Acting as a first point of contact for users and customers.Identifying and diagnosing issues and problems.Categorizing and recording queries. Advising users on the appropriate course of action.Monit...[show_more][last_updated.last_updated_30]
Patient Service / Front Desk Coordinator

Patient Service / Front Desk Coordinator

MyEyeDr.Raleigh, North Carolina
[job_card.full_time]
See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr.No optical experience? No problem! You will be provided training and tools needed to learn about an industry ...[show_more][last_updated.last_updated_30]
Customer Service - Front Desk

Customer Service - Front Desk

MDO HoldingsMorrisville, NC, United States
[job_card.part_time]
O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas.We promise to provide a welcoming, motivating and clean environment with a professiona...[show_more][last_updated.last_updated_30]
1-20- Service Desk Specialist

1-20- Service Desk Specialist

Focused HR SolutionsRaleigh, North Carolina, United States
[job_card.full_time]
[filters_job_card.quick_apply]
Our client has an opening for a Service Desk (739934).This position is up to 6 months, with the option of an extension, and the client is in Raleigh, NC.Experience providing excel...[show_more][last_updated.last_updated_30]
IT Service Desk Analyst

IT Service Desk Analyst

VirtualVocationsRaleigh, North Carolina, United States
[job_card.full_time]
A company is looking for an IT Service Desk Analyst 1.Key Responsibilities Troubleshoot identity and access management issues, manage user accounts, and resolve Multi-Factor Authentication sync f...[show_more][last_updated.last_updated_30]
Service Desk L1

Service Desk L1

VDartMorrisville, NC, United States
[job_card.full_time]
Job Position : Service Desk L1.Location : Morrisville NC (onsite).Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). Troubleshoot Windows 11 issues...[show_more][last_updated.last_updated_variable_days]
Help Desk Analyst

Help Desk Analyst

Accentuate StaffingRaleigh, NC, US
[job_card.full_time]
Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.Troubleshoot and resolve basic hardware, software, and network issues.Log, track, an...[show_more][last_updated.last_updated_30]
  • [promoted]
Deal Desk Analyst

Deal Desk Analyst

QualysRaleigh, NC, United States
[job_card.full_time]
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!.We are looking for a motivated Deal Desk Analyst to join our team and support th...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
  • [new]
Senior Analyst - Funding Desk

Senior Analyst - Funding Desk

North Carolina StaffingRaleigh, NC, US
[job_card.full_time]
Ally Financial Treasury Organization Funding Desk Position.Sitting at the heart of Ally's Treasury Organization, the Funding Desk's key responsibilities are to manage enterprise liquidity, generate...[show_more][last_updated.last_updated_variable_hours]
  • [promoted]
Front Desk

Front Desk

Healthtrax Fitness & WellnessRaleigh, NC, US
[job_card.full_time]
We are looking for a positive Front Desk Associate to join our team! At the Front Desk, you are the face of our business and set the tone for creating exceptional experiences for all our members.Yo...[show_more][last_updated.last_updated_30]
  • [promoted]
Front Desk

Front Desk

Planet FitnessRaleigh, NC, United States
[job_card.part_time]
Are you looking for a career with a company who has revolutionized the fitness industry? Then look no further than Planet Fitness! Planet Fitness is one of the largest and fastest growing franchiso...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
  • [new]
IT Service Desk Analyst

IT Service Desk Analyst

Scale AIRaleigh, North Carolina, United States
[job_card.full_time]
Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission. Outlier is committed to improving the intelli...[show_more][last_updated.last_updated_variable_hours]
Apptad- Service Desk Analyst Level 1

Apptad- Service Desk Analyst Level 1

Apptad IncMorrisville, North Carolina, USA
[job_card.full_time]
Location : Morrisville NC (onsite).Provide first-level technical support via phone email chat or ticketing tools (Jira / ServiceNow). Troubleshoot Windows 11 issues including login problems perfor...[show_more][last_updated.last_updated_variable_days]
Front Desk

Front Desk

HealthtraxRaleigh, NC, United States
[job_card.part_time]
We are looking for a positive Front Desk Associate to join our team! At the Front Desk, you are the face of our business and set the tone for creating exceptional experiences for all our members.Yo...[show_more][last_updated.last_updated_variable_days]
Customer Service - Front Desk

Customer Service - Front Desk

O2 FitnessRaleigh, NC
[job_card.part_time]
O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas.We promise to provide a welcoming, motivating and clean environment with a professiona...[show_more][last_updated.last_updated_30]
  • [promoted]
Deal Desk Analyst

Deal Desk Analyst

BlendRaleigh, NC, US
[job_card.full_time]
Blend is a diverse team of problem solvers who believe that the world's financial resources should be more accessible.Our cloud banking platform is used by Wells Fargo, U.Bank, and over 330 other f...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Information Technology Help Desk Analyst

Information Technology Help Desk Analyst

HCLTechCary, NC, United States
[job_card.full_time]
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).Troubleshoot Windows 11 issues including login problems, performance issues, system configuratio...[show_more][last_updated.last_updated_variable_days]
Service Desk Technician

Service Desk Technician

Cynet SystemsMorrisville, NC
[job_card.full_time]
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).Troubleshoot Windows 11 issues including login problems, performance issues, system configuratio...[show_more][last_updated.last_updated_variable_days]
Service Desk L1

Service Desk L1

Noblesoft TechnologiesMorrisville, North Carolina, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Position : Service Desk L1

Location : Morrisville NC

Job Description

  • Provide first-level technical support via phone email chat or ticketing tools (Jira / ServiceNow).
  • Troubleshoot Windows 11 issues including login problems performance issues system configuration errors and printer / peripheral support.
  • Manage user accounts in Azure Active Directory including password resets account unlocks license assignments and group membership updates as per SOP.
  • Support Microsoft 365 applications Outlook Teams OneDrive SharePoint covering login errors sync issues and basic configuration.
  • Handle MFA (Multi-Factor Authentication) and password reset issues authenticator setup and related access problems.
  • Provide basic VPN support including connectivity troubleshooting user login issues and network checks.
  • Support devices through MDM / Intune including device enrollment compliance alerts and application deployment issues.
  • Log classify prioritize and resolve incidents according to SLAs; escalate to L2 / L3 based on impact and complexity.
  • Maintain clear and professional communication with end users and update tickets with accurate notes.
  • Follow SOPs adhere to security policies and contribute to knowledge base improvements.
  • Knowledge in identifying desktop laptop and printer issues.

Eligibility Knowledge Skills & Experience

  • 1 5 years in a Service Desk or in an IT Support role.
  • Strong knowledge of Windows 10 / 11 O365 Teams Outlook and general end-user troubleshooting.
  • Phone support experience is mandatory.
  • Experience in Technical helpdesk or technical call center support is required.
  • Hands-on experience with Azure AD Intune / MDM MFA and VPN support.
  • Familiarity with ticketing tools like ServiceNow or Jira Service Management.
  • Excellent communication customer service capability and problem-solving skills.
  • Ability to follow processes and work in a structured SLA-driven environment.
  • A proactive mindset with the ability to make a meaningful impact.
  • Customer focused with the eagerness to learn and grow continuously.
  • A competitive spirit with a drive to excel and willing to work in 24 / 7 operational environment.

    • Thanks and Regards

  • Muskan Mahna

    • Key Skills

    Editorial,Catering,B2C,Camp,Computer Engineering

    Employment Type : Full Time

    Experience : years

    Vacancy : 1