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Service desk analyst • charlotte nc

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Pricing Analyst - Deal Desk

Pricing Analyst - Deal Desk

VestisCharlotte, NC , US
[job_card.full_time]
This Pricing Analyst, Deal Desk, position is responsible for reviewing existing customer price deviation / discount requests and new business sales quotes with price exceptions.The position will also...[show_more][last_updated.last_updated_30]
  • [promoted]
Service Desk Coordinator

Service Desk Coordinator

Paul Mitchell SchoolsCharlotte, NC, US
[job_card.full_time]
Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever.O...[show_more][last_updated.last_updated_30]
  • [promoted]
Dental Customer Service / Front Desk Administrator

Dental Customer Service / Front Desk Administrator

Dentistry of the CarolinasCharlotte, NC, US
[job_card.full_time]
Dental Customer Service / Front Desk Administrator - University.We are seeking a Dental Customer Service / Front Desk Administrator to work at our University office who has experience in the following ...[show_more][last_updated.last_updated_variable_days]
IT Support Service Desk Student Employee

IT Support Service Desk Student Employee

Electric Power Research InstituteCharlotte, NC
[job_card.full_time] +1
The IT Service Student Employee will assist the Service Desk team and other IT units regarding potential problems or issues affecting the EPRI computing community. The Student Employee will provide ...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Front Desk Manager

Front Desk Manager

Homewood Suites Charlotte BallantyneCharlotte, NC, US
[job_card.full_time]
The role of the Front Desk Manager / Guest Service Manager is to manage all aspects of the front office, for example guest registration, bell services, business center, telephone services, concierg...[show_more][last_updated.last_updated_30]
  • [promoted]
Service Desk Technician

Service Desk Technician

Six Flags CorporateCharlotte, NC, US
[job_card.full_time]
This position is responsible for installing, configuring, and upgrading desktop, laptop, and equipment.Also will be responsible for diagnosing and troubleshooting hardware and software problems.Per...[show_more][last_updated.last_updated_variable_days]
Lock Desk Analyst

Lock Desk Analyst

SoFiCharlotte, NC
[job_card.full_time]
The Lock Desk Specialist will be responsible for ensuring SoFi company policies and procedures related to rate locks are accurate and meet loan pricing compliance standards.This role requires metic...[show_more][last_updated.last_updated_variable_days]
Disclosure Desk Analyst

Disclosure Desk Analyst

NVR Inc.Charlotte, NC
[job_card.full_time]
Ensure all required loan disclosures have been completed and are being disclosed within Service Level Agreements and Regulatory Disclosure Requirements timeframes. Monitor individual workflow pipeli...[show_more][last_updated.last_updated_30]
  • [promoted]
Patient Service / Front Desk Coordinator

Patient Service / Front Desk Coordinator

MyEyeDr.Charlotte, NC, US
[job_card.full_time]
See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr.No optical experience? No problem! You will be provided training and tools needed to learn about an industry ...[show_more][last_updated.last_updated_variable_days]
  • [new]
Worksite Marketing - Service Desk Coordinator

Worksite Marketing - Service Desk Coordinator

The Cincinnati Insurance CompaniesCharlotte, NC, US
[job_card.full_time]
Worksite Marketing - Service Desk Coordinator (2500859)Worksite Marketing - Service Desk Coordinator-(2500859)US-OH-Fairfield. Make a difference with a career in insurance.At The Cincinnati Insuranc...[show_more][last_updated.last_updated_less]
  • [new]
Pricing Analyst - Deal Desk

Pricing Analyst - Deal Desk

VESTISCharlotte, NC, United States
[job_card.full_time]
This Pricing Analyst, Deal Desk, position is responsible for reviewing existing customer price deviation / discount requests and new business sales quotes with price exceptions.The position will also...[show_more][last_updated.last_updated_variable_hours]
Service Now Process Analyst

Service Now Process Analyst

CorningCharlotte, NC, US
[job_card.full_time]
The company built on breakthroughs.Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our techn...[show_more][last_updated.last_updated_variable_days]
Front Desk Supervisor / Customer Service - Hilton $16-$35 / hr

Front Desk Supervisor / Customer Service - Hilton $16-$35 / hr

HiltonCharlotte, NC, United States
[job_card.full_time]
No experience requited, hiring immediately, appy now.Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following : Oversees front desk operations.Provide...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
  • [new]
Service Desk

Service Desk

TEKsystemsCharlotte, NC, US
[job_card.full_time]
TEKsystems is looking for a Service Desk that will be 100% onsite for one of our great clients here in the Charlotte, NC area. They offer great training, stability, growth and more.Ex...[show_more][last_updated.last_updated_variable_hours]
Mortgage Disclosure Desk Analyst

Mortgage Disclosure Desk Analyst

JobotCharlotte, NC, United States
[job_card.full_time]
We have been helping families build their dream homes for over 70 years!.We are one of the Top 5 builders in the nation with over 500,000 homes built and sold across the country.Mortgage & Settleme...[show_more][last_updated.last_updated_30]
Service Desk Technician

Service Desk Technician

Six Flags Entertainment CorporationCharlotte, NC
[job_card.full_time]
This position is responsible for installing, configuring, and upgrading desktop, laptop, and equipment.Also will be responsible for diagnosing and troubleshooting hardware and software problems.Per...[show_more][last_updated.last_updated_variable_days]
Front Desk / Customer Service Representative

Front Desk / Customer Service Representative

Goldfish Swim SchoolCharlotte, NC, United States
[job_card.full_time]
Tropical Vibes & Impacting Lives!.You feel it the moment you walk in.There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary.Not j...[show_more][last_updated.last_updated_30]
Patient Service / Front Desk Coordinator

Patient Service / Front Desk Coordinator

MyEyeDrCharlotte, NC, United States
[job_card.full_time]
See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr.No optical experience? No problem! You will be provided training and tools needed to learn about an industry ...[show_more][last_updated.last_updated_30]
IT Help Desk Analyst

IT Help Desk Analyst

Revel StaffingCharlotte, NC, us
[job_card.full_time]
[filters_job_card.quick_apply]
A respected defense industry organization is conducting a.This role offers hybrid flexibility and the opportunity to work with enterprise-level systems supporting defense-related clients.Serve as t...[show_more][last_updated.last_updated_variable_days]
Pricing Analyst - Deal Desk

Pricing Analyst - Deal Desk

VestisCharlotte, NC , US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Overview :

This Pricing Analyst, Deal Desk, position is responsible for reviewing existing customer price deviation / discount requests and new business sales quotes with price exceptions. The position will also support specific pricing or revenue management initiatives that help the company maximize revenue and profit margin and / or implement standards while maintaining a strong customer experience. Attention to detail and accuracy with the ability to independently confirm that data is being used correctly is essential for success. In addition to analytical qualifications, the ability to develop and maintain effective working relationships across the organization is a key success factor.

Responsibilities / Essential Functions :

Existing Customer Price Deviation / Discount Request Review

  • Audit request data to ensure that request is complete, accurately represents the revenue change associated with the price change and has sufficient documentation justifying the price change.
  • Approve or reject deviation requests ensuring that request is justified based upon documentation provided, and that requested pricing is consistent with other existing customers’ price levels, achieves an acceptable operating profit margin and doesn’t violate new business minimum price standards.
  • Effectively communicate with internal customers to collaboratively resolve questions and issues associated with deviation requests.
  • Any other existing customer analysis or projects as necessary.

New Business Quotes with Price-Related Exceptions

  • Review new business sales quotes that are flagged within (“SFDC”) as exceptions requiring manual approval. These exceptions include, but are not limited to, quotes that contain product pricing below minimum standards, have sub-minimum fee / charge amounts, or that do not include required fees and charges.
  • Approve or reject exception requests ensuring that request is justified based upon documentation provided, that operating profit margin levels are accretive to financial targets, and requested pricing is consistent with other similar sales prospects’ price levels based upon volume levels, product mix and inclusion of high-profit margin adjacent products.
  • Effectively communicate with internal customers to collaboratively resolve questions and issues associated with sales quote exceptions.
  • Any other new business quote analysis or projects as necessary.
  • Knowledge / Skills / Abilities :

    Knowledge Sets

  • Key knowledge sets for this position include, but are not limited to : Financial Reporting, Data Analysis, and Customer and Personal Service.
  • Communication Skills :

  • Deductive Reasoning, Information Ordering, Written Comprehension, Written Expression, and Inductive Reasoning.
  • Establishing and Maintaining Interpersonal Relationships, Developing and Building Matrixed Relationships, Making Decisions and Solving Problems, Organizing, Planning, and Prioritizing Work, and Coordinating the Work and Activities of Others.
  • Comfortable sharing analysis insights and key findings to internal clients and team members, including development of PowerPoint presentations.
  • Analytical Skills :

  • Typical analysis and cognitive skills for this position include, but are not limited to : Active Listening, Critical Thinking, Judgment and Decision Making, Projection / Scenario Alternatives and Monitoring.
  • Ability to work with large amounts of data, organize and summarize the results and report the findings to management in a logical and organized fashion to support ongoing strategic decisions.
  • Inquisitive and detail oriented with strong analytical and problem-solving skills, including ability to independently quality check outputs and confirm that data is being used appropriately.
  • Computer / Technical Skills :

  • Intermediate proficiency in Office Suite : Microsoft Excel, SharePoint, Word, and PowerPoint.
  • Competency with common business analytics and reporting tools and system(s), including Excel, Tableau, and / or Power BI.
  • Knowledge of and experience using Vestis internal applications such as ABS.
  • Working Environment / Safety Requirements :

    Work from home, but may require travel rarely.

    Experience / Qualifications :

  • Bachelor’s Degree in economics, statistics, computer science, business, mathematics or related field, or previous relevant work experience.
  • 1-2 years of revenue analytics, field operations, customer setup or billing experience.
  • 1-2 years of Pricing or industrial laundry experience.
  • Experience with internal Vestis’ system (ABS) required.
  • Benefits : Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company’s 401k plan. Employees are eligible for 80 hours of vacation, 16 hours of floating holidays, and paid sick time every year. Employees will also receive 9 paid holidays throughout the calendar year.

    Compensation : The salary rate for this position ranges from $65,000 to $80,000, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.