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Service desk analyst • chesapeake va

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Service Desk Technician

Service Desk Technician

SpektrumNorfolk, Virginia, United States
serp_jobs.job_card.full_time +2
Spektrum have a wide range of exciting opportunities in several global locations.We are always looking to add great new talent to our team and look forward to hearing from you.Spektrum supports ape...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Field Service Analyst

Field Service Analyst

SHINE Systems & TechnologiesNorfolk, VA, United States
serp_jobs.job_card.full_time
Summary : SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e. As a Field Service Analyst, you will be on the front line...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Patient Service / Front Desk Coordinator Part Time

Patient Service / Front Desk Coordinator Part Time

MyEyeDr.Chesapeake, Virginia
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See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr.No optical experience? No problem! You will be provided training and tools needed to learn about an industry ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
IT Service Desk Support

IT Service Desk Support

Interactive Process Technology LLCPortsmouth, VA, US
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IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team m...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Associate

Front Desk Associate

YourSpace HotelsChesapeake, VA, US
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If you are looking for an exciting career with unlimited opportunities to thrive within LTDs growing portfolio of properties, LTD Hospitality Group has an immediate opening for you to join our team...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Clerk

Front Desk Clerk

Concord HospitalityNorfolk, VA, United States
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We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the over...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Front Desk Supervisor

Front Desk Supervisor

LTD Hospitality GroupNorfolk, VA, US
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LTD Hospitality Group is seeking highly motivated individuals with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry tha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Help Desk Analyst

Help Desk Analyst

Beacon HillNorfolk, Virginia
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Answers the help desk line and responds to users' requests regarding computer systems.Acknowledges receipt of all user requests within defined service levels. Initiates service orders (tickets) for ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Service Desk Tier 2

Service Desk Tier 2

Imagine One Technology & Management LtdNorfolk, VA, US
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Imagine One is seeking candidates to provide support to the US Navy.Night Shift Service Desk Specialist / Command Center. Tier 2 and Tier 3 Command Center in Norfolk, VA for a large family of shore-...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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SMIT Service Desk Tier I Technician

SMIT Service Desk Tier I Technician

Leidos IncNorfolk, VA, United States
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The SMIT Service Desk Tier I Team has an opening for multiple entry level technicians to work in our Norfolk, VA office.This team provides Tier I technical software, hardware and network problem re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
SMIT Service Desk Tier I Technician

SMIT Service Desk Tier I Technician

LeidosNorfolk, VA
serp_jobs.job_card.temporary
The SMIT Service Desk Tier I Team has an opening for multiple entry level technicians to work in our Norfolk, VA office.This team provides Tier I technical software, hardware and network problem re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Associate

Front Desk Associate

US FitnessChesapeake, VA, United States
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We're looking for outgoing, energetic team planers to welcome members, answer questions, and deliver the ultimate fitness experience. As a Front Desk Associate, you'll set the tone for every visit -...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Front Desk Clerk

Front Desk Clerk

DBS Staffing Services, Inc.Chesapeake, VA, US
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Front Desk Opportunities – Submit Your Resume!.As a staffing agency, our job openings change frequently! While we may not have an immediate front desk position available, we’re always l...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Clerk

Front Desk Clerk

Concord Hospitality Enterprises CompanyNorfolk, VA, United States
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As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by : Assisting guests efficiently, courteously and professi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Field Service Analyst

Field Service Analyst

Shine SystemsNorfolk, VA, US
serp_jobs.job_card.full_time
SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e. As a Field Service Analyst, you will be on the front lines strengt...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Associate

Front Desk Associate

Atrium HospitalityNorfolk, VA, US
serp_jobs.job_card.full_time
Norfolk Sheraton 777 Waterside DriveNorfolk, VA 23510 Full time Compensation : $15.Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence. We go above and beyond to delive...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Service Desk Analyst

Service Desk Analyst

VirtualVocationsNorfolk, Virginia, United States
serp_jobs.job_card.full_time
A company is looking for a Service Desk Analyst for the overnight shift.Key Responsibilities Provide first-level technical support for corporate office associates and offshore users Respond to e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Field Service Analyst

Field Service Analyst

SHINE SystemsNorfolk, VA, United States
serp_jobs.job_card.full_time
SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e. As a Field Service Analyst, you will be on the front lines strengt...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Help Desk Support Analyst / MTC2 Systems Administrator

Help Desk Support Analyst / MTC2 Systems Administrator

Scientific Research CorporationNorfolk, VA
serp_jobs.job_card.full_time
PRIMARY DUTIES & RESPONSIBILITIES : .Naval Information Warfare Center (NIWC) Atlantic and Scientific Research Corporation (SRC) are teaming together to provide systems engineering, software engineeri...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Service Desk Technician

Service Desk Technician

SpektrumNorfolk, Virginia, United States
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  • serp_jobs.job_card.permanent
  • serp_jobs.job_card.temporary
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Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including :

  • Cyber Security : The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
  • Command and Control Systems : The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
  • Satellite Communications : The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
  • Electronic Warfare : The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
  • Information Management : The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's : NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Background

NATO Digital Workplace Centre (NDWC), part of NCIA, provides simple yet innovative solutions that underpin the Digital Transformation of NATO by providing feature-rich Digital Workplace, which enable NATO staff members to connect, communicate, and collaborate. Personal Workspace service area, part of NDWC, delivers Personal and Shared Workspace user- facing services to NATO Commands, NATO Force structure and Nations in all 32 Allied Nations :

  • Windows-based and iOS / iPadOS-based end user device provisioning, management, operation, and lifecycle across multiple separate networks of different classifications and various form factors;
  • Email and instant messaging server backend and client frontend provisioning, management, operation and lifecycle across multiple separate networks of different classifications.
  • Print / Scan / Copy service using secure follow me printing capabilities;
  • Personal and shared VoIP and VoSIP services providing communication capabilities to the Staff members.

    • The services integrate with other services such as video-teleconference (VTC), collaboration portals, financial and project management systems and enable NATO-specific functional applications higher up the software stack.

    Role Duties and Responsibilities

    WP1 - Initial Roll Out Of User Equipment

    The scope of this HLT is the successful delivery of 352 work positions. At a minimum, the following activities :

  • Local logistical support (i.e. removing devices from delivery pallets and placing into temporary local storage, assisting with asset and configuration management activities);
  • Deployment of client device baseline, provided by the Purchaser;
  • Assembly of end user equipment at user’s desk in a fully functional work position;
  • Configuration, testing and connection of the device to the network;
  • Perform user acceptance tests (e.g. login with a temporary account) that ensure the previous steps in this work package are completed successfully. Produce and provide a report / checklist for each end user device;
  • Mount 75 Access Points in the ceiling

    • WP2 - Roll Out Of Permanent User Equipment

    The scope of this HLT is the successful re-fitting of 52 work positions. At a minimum, the following activities :

  • Remove the user equipment from the end users’ desks installed and move it to a temporary storage room or to a new working position incl. capturing asset details and assisting with device sanitization activities;
  • Install the newly provided user equipment comprising the same activities as described in HLT Initial roll out of user equipment.

    • WP3 - IT Service Kiosk

    Incident management

  • Logging, updating and tracking IT issues reported by users in the Purchaser’s IT Service Management (ITSM) ticketing system.
  • Troubleshooting hardware and software, including drivers, issues and problems using variety of Purchaser’s toolsets and IT systems.
  • Providing resolutions or escalating issues to higher level of support if necessary.
  • Note : While troubleshooting to identify faults in hardware is performed as part of the incident management, hardware repairs and / or hardware upgrades are out of scope.

    • Technical support and assistance

  • Providing on-the-spot assistance with IT-related queries.
  • Assisting with setup and configuration of personal devices (e.g. laptops, smartphones).
  • Image the laptops and workstations with baselines provided by the Purchaser.
  • Reset to factory default smartphones and tablets.
  • Assist with issuance and troubleshooting of smartcards and related certificates.

    • Asset management

  • Issuing and receiving IT assets such as laptops, smartphones, tablets, workstations, thin clients, and peripherals.
  • Managing inventory and ensuring assets are properly tracked and recorded in the Purchaser’s asset management system.
  • Ensuring the local inventory is sufficient to respond to incidents immediately.
  • Taking accountability for assets in inventory and follow the Purchaser’s procedures regarding asset hand over and disposal.

    • User education and training

  • Providing on the spot training and education to users on how to use the hardware and software effectively, adhere to IT policies, and mitigate security risks.

    • Network connectivity and assistance

  • Assisting with connecting to corporate networks, Wi-Fi and VPNs.
  • Troubleshooting network connectivity issues.
  • Providing credentials to visitors for access to a guest Wi-Fi network.

    • Feedback and improvement

  • Maintaining comprehensive documentation of support activities, including hardware inventory, software configurations, and resolution steps for common issues.
  • Gathering user feedback on the provided IT services.
  • Analysing the feedback to identify areas for improvement.
  • Implementing changes to enhance the user experience.

    • Essential Skills and Experience

  • The personnel shall be knowledgeable and experienced in the nature of the tasks and activities of the Service.
  • The personnel shall be courteous and professional in dealing with NATO and Purchaser’s staff.
  • The personnel shall follow local procedures to obtain physical unescorted access, including the right to carry electronic equipment, to the Purchaser’s premises where the Service is delivered and logical access to the networks in scope.
  • The personnel shall liaise with other Purchasers’ support teams as necessary.
  • The personnel shall use the Purchaser Information Technology Service Management (ITSM) ticketing system following the Purchaser’s procedures and from end-user standpoint will show as part of the Purchaser’s support structure.
  • The personnel shall use the Purchaser’s IT support tools and systems as necessary and will have limited delegated privileges to perform the necessary activities.

    • Language Proficiency

  • Business English

    • Working Location

  • Norfolk, VA, USA

    • Working Policy

  • On-Site

    • Travel

  • Some travel to other NATO sites may be required

    • Security Clearance

  • Valid National or NATO Secret personal security clearance

    • We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.