Service desk analyst [h1.location_city]
[job_alerts.create_a_job]
Service desk analyst • durham nc
[last_updated.last_updated_variable_days]
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's hig...[show_more][last_updated.last_updated_variable_days]
Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in ...[show_more][last_updated.last_updated_30]
No experience requited, hiring immediately, appy now.Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following : Oversees front desk operations.Provide...[show_more][last_updated.last_updated_variable_days]
Job title : Guest Service Agent.Reports to : Front Office Manager.To consistently and professionally perform all front desk duties in accordance with hotel and brand standards.Report to work on tim...[show_more][last_updated.last_updated_30]
Taking care of our customers, our communities and each other.By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 17...[show_more][last_updated.last_updated_variable_days]
The Front Desk Agent serves as the first point of contact for guests, playing a key role in creating a positive and welcoming experience from arrival to departure.
This position directly influences ...[show_more][last_updated.last_updated_variable_days]
The Front Desk Clerk delivers exceptional guest service by providing a warm, welcoming, and efficient check-in and check-out experience.
They demonstrate strong communication and problem-solving ski...[show_more][last_updated.last_updated_variable_days]
Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand.Greeter / Counter Desk Attendant.
Start making your own luck today!.Applicants mu...[show_more][last_updated.last_updated_variable_days]
The Front Desk Associate will greet and direct members, guests and staff as they enter the gym.This position will provide assistance to members along with inquiries about gym operations and policie...[show_more][last_updated.last_updated_30]
Job title : Front Office Supervisor.The role of the Front Office Supervisor is to assist the Front Office Manager in directing and coordinating the activities of the front desk, reservations, guest ...[show_more][last_updated.last_updated_variable_days]
This role will be a key player on the Enterprise HR / Payroll Platform team, supporting ServiceNow.You will be part of a team focused on increasing efficiency and transforming the internal case man...[show_more][last_updated.last_updated_30]
A company is looking for a Service Desk Analyst to support a federal client by delivering high-quality IT service desk support.
Key Responsibilities : Ensure quality and integrity of IT service del...[show_more][last_updated.last_updated_variable_days]
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.We combine a mult...[show_more][last_updated.last_updated_variable_days]
The Front Desk Agent is often the first point of contact for guests or clients.You’ll manage check-ins and check-outs (if hospitality), answer inquiries, handle reservations, and support guest sati...[show_more][last_updated.last_updated_variable_days]
Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.Register guests into the computer system, verifying reservation details and processing payments.Handle cash and ...[show_more][last_updated.last_updated_variable_days]
Job title : Guest Service Agent.Reports to : Front Office Manager.To consistently and professionally perform all front desk duties in accordance with hotel and brand standards.Report to work on tim...[show_more][last_updated.last_updated_variable_days]
Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service cultu...[show_more][last_updated.last_updated_variable_days]
Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objecti...[show_more][last_updated.last_updated_variable_days]
- [promoted]
Front Desk Agent
Driftwood Hospitality ManagementDurham, NC, US[job_card.full_time]
Front Desk Associate
Schulte Hospitality GroupChapel Hill, NC[job_card.full_time]
Front Desk Supervisor / Customer Service - Hilton $16-$35 / hr
HiltonDurham, NC, United States[job_card.full_time]
Hotel Front Desk
Courtyard by MarriottChapel Hill, NC, US[job_card.full_time]
Team Leader – Service Desk (InsuraMatch)
TravelersDurham,NC[job_card.full_time] +1
Front Desk Agent
HM Alpha HotelsDurham, NC, United States[job_card.full_time] +1
Front Desk Clerk
Concord HospitalityDurham, NC, United States[job_card.full_time]
- [promoted]
Greeter / Counter Desk Attendant
Bowlero CorporationDurham, NC, United States[job_card.part_time]
- [promoted]
Front Sales Desk Associate
Gold's GymChapel Hill, NC, US[job_card.full_time]
Hotel Front Desk Supervisor
Hampton Inn & SuitesChapel Hill, NC, United States[job_card.full_time]
Service Now HR Analyst
Fidelity InvestmentsDurham, NC, US[job_card.full_time]
- [promoted]
Service Desk Analyst
VirtualVocationsDurham, North Carolina, United States[job_card.full_time]
Front Desk Agent
Ennismore LLCDurham, NC, United States[job_card.full_time]
Front Desk Agent
Westgate ResortsDurham, NC, United States[job_card.full_time]
Front Desk Agent
KSL ResortsDurham, NC, United States[job_card.full_time]
Hotel Front Desk
SheratonChapel Hill, NC, US[job_card.full_time]
Front Desk Agent
SchulteChapel Hill, NC, United States[job_card.full_time]
Front Desk Agent
Marriott Raleigh Durham Research Triangle ParkMarriott Raleigh Durham Research Triangle Park Durham, NC[job_card.full_time]
Front Desk Agent
Driftwood Hospitality ManagementDurham, NC, US[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma preferred. Prior hospitality experience preferred, but not required. Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts. Ability to read, listens, and communicates effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Hearing and visual ability to observe and detect signs of emergency situations. Ability to stand and move throughout front office and continuously performs essential job functions. Stand 95% of shift Lifting up to 25 pounds maximum. Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling. 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts
Front Desk Agent
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.
Essential Job Functions
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
- Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
- Adheres to all company policies and procedures.
- Follows safety and security procedures and rules.
- Knows department fire prevention and emergency procedures.
- Utilizes protective equipment.
- Reports unsafe conditions to supervisor / manager.
- Reports accidents, injuries, near-misses, property damage or loss to supervisor.
- Provides for a safe work environment by following all safety and security procedures and rules.
- All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
- Assists other Front Desk Personnel when need.
- Perform any related duties as requested by supervisor / manager.
Qualifications
Knowledge, Skills & Abilities
Physical Demands
Benefits
EEO : Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Source : Driftwood Hospitality