Service desk analyst [h1.location_city]
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Service desk analyst • elgin il
[last_updated.last_updated_variable_hours]
Location : 100% remote but must reside within greater Chicago, IL.What you'll do as the Service Desk Analyst.Client Interaction : Respond to incoming service requests via phone, email, and chat in a ...[show_more][last_updated.last_updated_30]
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Answers screens and forwards incomin...[show_more][last_updated.last_updated_variable_days]
Front Desk Receptionist – Genesis Orthopedics & Sports Medicine.Genesis Orthopedics & Sports Medicine is seeking a dynamic, detail-oriented, and reliable.
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Q Center is looking for a Front Desk Manager to join our team!.The Front Desk Manager is responsible for ensuring the operation of the Front Desk and Business Center divisions in an attentive, frie...[show_more][last_updated.last_updated_30]
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Looking for more than just a job? MKD Electric offers ! Rewarding careers at that! We provide excellent benefits, training, educational opportunities, and promote from within the company.As one of ...[show_more][last_updated.last_updated_30]
Part Time- Sunday Monday & Tuesday 7am - 2pm.In this position your main responsibilities will include : .Greet and direct all visitors to the front desk in a friendly and helpful way.Answer all i...[show_more][last_updated.last_updated_variable_days]
Role Overview : Must have previous dental experience.We are looking for a qualified full-time Front Desk to act as the first point of contact for patients in our Dental office! The right applicant w...[show_more][last_updated.last_updated_variable_days]
In this fast-paced department, you'll have the opportunity to impact several areas of our store services.Own the customer experience - greet people sincerely, be friendly and thank every customer.A...[show_more][last_updated.last_updated_variable_days]
Career Advancement Opportunities.As a Medical Assistant, you will be providing routine support alongside other medical staff and assisting with keeping track of tests and lab reporting to ensure ev...[show_more][last_updated.last_updated_30]
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Start making your own luck today!.Applicants mu...[show_more][last_updated.last_updated_variable_days]
FT Front Desk Coordinator | Chicago North Market.Primary location : Algonquin, IL | Flex to Schaumburg, IL.Monday - Friday + rotating Saturdays.
We're looking for a Front Desk Coordinator with mo...[show_more][last_updated.last_updated_variable_days]
Pure Barre South Barrington is currently seeking a qualified Sales.The purpose of the Sales Representative is to assist the General Manager with new membership sales by bringing new members to the ...[show_more][last_updated.last_updated_30]
A company is looking for a Service Desk Analyst to provide Level 1 technical support to users.Key Responsibilities Provide general IT end-user support and troubleshoot technical issues via phone,...[show_more][last_updated.last_updated_30]
Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We're a rapidly ...[show_more][last_updated.last_updated_30]
America's Best is part of National Vision, one of the largest optical retailers in the United States.The America’s Best brand continues to grow, with 1000 stores and counting.Each locatio...[show_more][last_updated.last_updated_variable_days]
Secretary / Clerical / Department Secretary.Bilingual HR Front Desk Secretary C.Provides high-level administrative support and assistance to the Human Resource Director and / or other assigned leadersh...[show_more][last_updated.last_updated_variable_hours]
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Service Desk Analyst L1
ZonesCarol Stream, Illinois[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Education : High school diploma or equivalent; relevant IT certifications (., CompTIA A+, ITIL Foundation) are a plus. Experience : Previous experience in a customer service or technical support role is preferred, but not required. Technical Skills : Basic understanding of operating systems (Windows, macOS, Linux), common software applications, and networking fundamentals. Communication Skills : Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users. Problem-Solving : Demonstrated ability to troubleshoot and resolve technical issues effectively. Customer Focus : Commitment to providing excellent customer service and maintaining positive client relationships. Teamwork : Ability to work well in a team environment and collaborate with colleagues and other departments.
Description
Position at Zones LLC. Position Overview : Term : 6 Months
Location : 100% remote but must reside within greater Chicago, IL
Hours : Mon-Th 7-5pm
Pay : up to $25 / hr
What you'll do as the Service Desk Analyst
- Client Interaction : Respond to incoming service requests via phone, email, and chat in a professional and courteous manner.
- Incident Management : Log and categorize incidents and service requests in the ticketing system, ensuring accurate and detailed documentation.
- Troubleshooting : Perform initial diagnosis of hardware, software, and network issues, providing basic troubleshooting steps and solutions.
- Escalation : Identify and escalate complex issues to higher-level support teams or specialists when necessary, ensuring a smooth transition and clear communication.
- Knowledge Base : Utilize and contribute to the knowledge base to aid in quicker resolution of common issues and share solutions with the team.
- Customer Service : Maintain a high level of customer service by keeping clients informed of progress and ensuring that issues are resolved to their satisfaction.
- Follow-Up : Conduct follow-ups with clients to confirm resolution and gather feedback on their support experience.
- Documentation : Document solutions and procedures for future reference and improve operational processes.
- Compliance : Adhere to company policies and procedures, including data protection and security guidelines.
What you'll bring to the table :
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!