Service desk analyst serp_jobs.h1.location_city
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Service desk analyst • garden grove ca
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Part of an IT support team, answers incoming calls from customers and resolves technical issues, while ensuring a high level of customer service and maximizing productivity; handles ~ 60+calls / day ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Taco Bell was born and raised in California and has been around since 1962.We went from selling everyones favorite Crunchy Tacos on the West Coast to a global brand with 8200 restaurants 350 franch...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
We are a professional staffing firm, working with organizations across the country to place exceptional candidates.Currently, we have an opportunity for a.
Service Desk Support Specialist.Service De...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Sensible Care is now hiring an Information Technology Help Desk Analyst who will provide technical support to our employees and clients.
Your primary responsibility will be to provide technical supp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Senior IT Service Desk Analyst opportunity in Huntington Beach, CA Join a Team Where Your Impact Matters Dependable.If that sounds like you, we’d love to meet you.
Family-owned for over 75 yea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Strong communication, customer service, time management and organizational skills.Working towards Bachelor’s degree in Computer Science, Business or IT certifications or equivalent relevant experie...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Having a friendly, professional attitude is a must! Work from home the role must be able to work independently with direction and guidance from your team leads and manager.EST, I shift for 11am-8pm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Cosmetic Dermatology of OC Anaheim - Anaheim, CA.We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments.
We have over 145 clinics, over 350 providers, and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Job Title : Customer Service Representative.This position will cover the front desk responsibilities full time.This colleague plays a vital role in providing administrative and clerical support.This...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Anduril Industries is a defense technology company with a mission to transform U.By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the def...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Having a friendly, professional attitude is a must! Work from home the role must be able to work independently with direction and guidance from your team leads and manager.EST, I shift for 11am-8pm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The IT Service Desk Analyst is responsible for providing seasoned Tier 1 and 2 IT support to end users on premises and those working remotely in a Windows and Mac environment.The candidate will als...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+.We have over 40 years of excellence in uniting talent and technology to power the p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Tired of being on your feet all day? Or working in a stressful environment having to deal with the general public of walk in retail customers? If you're looking for a spa sales associate / customer...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
A company is looking for a Service Desk Analyst for the overnight shift.Key Responsibilities Provide first-level technical support for corporate office associates and offshore users Respond to e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Primoris Services Corporation is an infrastructure contractor serving major firms in oil and gas power renewables petrochemical and heavy oil industries with services covering tailings and hydro-tr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Responsible for contributing to day-to-day trading operations.Develops and implements tools and processes that ensure trades are seamlessly and accurately entered into all trading systems, margin i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
At Armanino, you determine your career path.This means it's possible to pursue challenges you are passionate about, in industries you care about.
Among the top 20 Largest Accounting and Consulting F...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Team Members while delivering outstanding customer service.The Analyst is responsible for resolving routine (first level) questions and problems and will work with the Sr.Service Desk Analyst or ot...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Help Desk Analyst
Byram HealthcareHuntington Beach, CA, United Statesjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionPerforms additional duties as directed. BA / BS degree, preferably in Computer Science, or equivalent experience is preferred 3+ years of related Technical Support, Help Desk, or Service Desk experience in an IT setting Experience working with a knowledge base or knowledge tool Experience using and supporting IP phone systems Experience troubleshooting remote access tools (VPN) and general connectivity (LAN / WAN) issues by phone Experience with supporting Microsoft Office Suite (including Outlook) and handheld devices Experience in a large corporate environment KNOWLEDGE SKILLS & ABILITIES : Working knowledge of Active Directory Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010 Able to work in a team oriented, collaborative environment with a strong customer service focus Able to be self-motivated and directed, to effectively prioritize and execute task in a high pressure environment Able to build rapport with a variety of personality types and users at all levels Able to communicate to and work with senior management and end users Strong working knowledge of remote access security techniques and products Email architecture, services and protocols, Outlook configurations Citrix, VPN Client and Web Familiarity with Blackberry, iPhone, Android, and airCard / hotspot mobile devices TCP / IP, internet, intranet, Cisco VPN and firewall technologies Exposure to or knowledge of ITIL practices Effective candidates will have shown at least two years of experience resolving technical issues over the phone, demonstrated troubleshooting and technical ability, and an ability to effectively communicate technical solutions to non-technical customers.
POSITION SUMMARY
Part of an IT support team, answers incoming calls from customers and resolves technical issues, while ensuring a high level of customer service and maximizing productivity; handles ~ 60+calls / day with regard to all areas of IT infrastructure and applications, works with various internal support groups to escalate complex high priority / high impact issues, as well as ensure a high degree of customer service and customer focus
ESSENTIAL JOB FUNCTIONS :
- Answers and resolves inbound incidents at a large corporate help desk, efficiently and professionally, in a high volume call center environment that operates 5 days a week.
- Manages the resolution of inbound incidents; balancing the need for customer service and issue resolution with the constraints of a call handle time goal.
- Translates complex, technical concepts into easy to understand language to assist non-technically oriented customers.
- Demonstrates a highly developed sense of integrity and commitment to customer satisfaction.
- Diagnoses hardware, software, printing, and network connectivity issues including LAN, WAN, WLAN and VPN access in a Windows 7 environment, offering a variety of level 1 solutions over the phone. Using remote control tools assists customers when needed.
- Troubleshoots corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed; provides feedback on technical documentation for publication in Knowledge Base.
- Monitors the help desk queue and ensures tickets are resolved before the exceeded target completion date / time, or to the customer's satisfaction.
- Accurately, quickly, and typing efficiently records all interactions with customers in an incident management tracking tool.
- Anticipates customer needs and proactively identifies solutions.
- Meets or exceeds statistical metrics regarding; ticket and call quality (accuracy), first call resolution, schedule adherence, and call handle time.
- Adheres to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI / PII) and access to corporate systems.
- Escalates high priority, high impact issues to the internal support teams.
- Adheres to a strongly regimented schedule (start / end times, lunches, breaks, off phone time, etc.).
SUPPLEMENTAL JOB FUNCTIONS :
EDUCATION & EXPERIENCE REQUIRED :