Service desk analyst [h1.location_city]
[job_alerts.create_a_job]
Service desk analyst • honolulu hi
- [promoted]
- [new]
Service Desk Technician
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A company is looking for a Service Desk Technician to provide first-level technical support for hardware, applications, operating systems, and networking.
Key Responsibilities
Act as the initial point of contact for technical support, assisting users via phone, chat, and ticketing systems
Deliver technical support for computer hardware, software, networks, telephony systems, and peripherals
Manage user accounts, including password resets, permissions, and group assignments
Required Qualifications
Associate's Degree in Information Technology or equivalent experience in IT Support or related field
Experience performing in a remote office environment
Experience administering Microsoft Windows operating systems and Office products
Strong understanding of Active Directory and Microsoft 365 administration
Working knowledge of TCP / IP network protocols