Service desk analyst [h1.location_city]

Job Opportunity At Huntsville Embassy Suites

Compensation Range : $17-$20 Hourly

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

Career Growth & Learning 40% of our management hires are internal promotions!

Invest in Your Future 401(k) plan with company match.

Comprehensive Health Coverage Medical, dental, and vision insurance options.

Paid Time Off & Vacation Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations.

Perks That Fit Your Life Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.

Purpose & Impact Make a difference through Atrium's community service and volunteer programs.

Job Description

What You Will Do :

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associatesyou're the team's go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever neededwhether that's answering phones, updating the reader board, or helping with VIP arrivals.

What We Are Looking For :

Customer service and leadership experience You've led teams, kept things calm under pressure, and know how to create a welcoming vibe.

Strong communication skills You'll coordinate with guests, staff, and other departments like a pro.

Detail-oriented and organized From shift reports to guest requests, you keep the little things from becoming big problems.

Tech confident Hotel systems, emails, reportsnothing fazes you.

Able to lift 50 lbs and stay on your feet Because leading by example sometimes means grabbing a luggage cart.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of Candidate Privacy Rights : https : / / www.atriumhospitality.com / privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business :

Service : We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance : We will be better today than we were yesterday.

Inclusion : We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect : We treat others the way we would like to be treated.

Innovation : We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork : Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future : Wellness, Embracing those with Disabilities, Sustainability, and Education.

Come grow with us!