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Service desk analyst Jobs in Knoxville, TN

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Service desk analyst • knoxville tn

Last updated: 4 hours ago

Help Desk Analyst

Stand Out For Good, IncKnoxville, TN
Full-time

Corporate Office - Knoxville, TN.Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states.We offer a place of respite and a distinctive shopping experience... Show more

UX Analyst Intern

TombrasKnoxville, Tennessee, United States, 37902
$18.00 hourly
Full-time
Quick Apply

Tombras, a 600+ person, full-service, national advertising agency with a digital mindset, is seeking an UX Analyst Intern.You’ll be joining one of the top independent agencies in North America.Conn... Show more

Front Desk Associate

Crunch Fitness - CR HoldingsKnoxville, TN, US
Full-time
Quick Apply

Front Desk Associate- Fountain City Club ​ HERE WE GROW AGAIN!  Are you ready to leave average behind and join a high-performance team on the rise?.CR Fitness is seeking Front Desk Assoc... Show more

Hotel Front Desk Associate

Comfort Inn Powell - Knoxville NorthKnoxville, TN, US
$13.00–$15.00 hourly
Full-time

We're searching for a motivated front desk agent to join our family-like work environment!.Our newly renovated hotel needs a friendly, service-focused front desk agent to join our guest services te... Show more

Category Analyst

PulsejobsKnoxville, Tennessee, United States
Full-time
Quick Apply

Manager, Category & Shopper Insights.Supports achievement of brand goals and successful execution of brand strategies through use of syndicated data and consumer information in development of n... Show more

Senior Financial Analyst

LaBine and AssociatesKnoxville, TN, United States
Full-time

Are you ready to take the lead in shaping the financial future of a Fortune 500 Global Manufacturer? Your expertise is needed in the vibrant Greater Knoxville, TN Area!.We're seeking a Senior Finan... Show more

Front Desk

InMotion Wellness Studio PowellPowell, TN, US
$13.00–$15.00 hourly
Part-time

Why Work for InMotion Wellness Studio: .Use our stretching sessions at no cost.Schedule flexibility depending on location.Potential to be promoted to corporate positions.Positive culture helping ot... Show more

Consultant - Analyst

EnerNexKnoxville, TN, United States
Full-time

Under general direction, performs a wide variety of complex, difficult, and specialized advanced level professional financial, accounting, analytical, and administrative duties in support of the Gr... Show more

Front Desk

InMotion Wellness Studio KnoxvilleKnoxville, TN, US
$13.00–$15.00 hourly
Part-time

Why Work for InMotion Wellness Studio: .Use our stretching sessions at no cost.Schedule flexibility depending on location.Potential to be promoted to corporate positions.Positive culture helping ot... Show more

Front Desk Agent

The Tennessean HotelKnoxville, TN, US
Full-time

Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns.Your friendly demeanor and attention to detail help create a welcoming and seamle... Show more

EDI Analyst

Axle LogisticsKnoxville, Tennessee, United States, 37917
Full-time
Quick Apply

Meet Axle Logistics: an award-winning logistics company that doesn’t fit the mold.We pride ourselves on changing the industry standard and setting a new tone in the logistics field.Ask our current ... Show more

Risk & Controls Analyst

System One Holdings, LLCKnoxville, TN, United States
Full-time +1

Duration: Full-Time Hire / Permanent Role Location: Lafayette, LA, Knoxville, TN, Columbia, SC or Birmingham, AL.Work Mode: Hybrid - 3days onsite 2 days remote.Systemone is seeking a Risk Analyst ... Show more

 • New!

Front Desk Associate

PrideStaffKnoxville, TENNESSEE, US
$16.00–$16.50 hourly
Temporary

We are seeking a friendly, dependable, and professional.The ideal candidate enjoys working with people, delivers excellent guest service, and has the flexibility to work varying shifts.Welcome gues... Show more

Front Desk/Sales Associate

StretchLab East TNKnoxville, TN, US
Full-time
Quick Apply

StretchLab Bearden is currently seeking a high energy, passion filled and sales motivated individual that is fitness minded and has a love for community and our brand!.Founded in 2015 in Venice, Ca... Show more

Compliance Analyst

SmartBankKnoxville, TN, United States
Full-time

At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence.Major Duties and Responsibilities.Core Values & Culture Commitment:.Uphold SmartBank Co... Show more

Tax Analyst

Treasury DepartmentKnoxville, TN, United States
Full-time

The following are the duties of this position at the full working level.If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to le... Show more

Engineering Data Analyst

AMS CorporationKnoxville, Tennessee, United States
Full-time

Engineering Data Analyst .AMS’s Online Monitoring (OLM) program.OLM is a condition-based maintenance technology used to evaluate the performance, reliability, and long-term health of critical ... Show more

Medical Front Desk Receptionist

Allergy & Asthma AffiliatesKnoxville, Tennessee, United States
Full-time
Quick Apply

Excellent Staff | Family-oriented Environment | Competitive Pay and Benefits.We're looking for great people to join our team.We're looking for individuals who are passionate about providing excepti... Show more

Gallery Host/Front Desk Attendant

White Lodging Services CorporationKnoxville, TN, US
Full-time

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.We know that the hospitality business, like life, is ... Show more

GSS Data Analyst

LED FastStartKnoxville, TN, United States
Full-time

At SLB, we recognize that our innovation, creativity, and success stem from our differences.We actively recruit people with a diverse range of backgrounds and cultivate a culture of inclusion that ... Show more

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Help Desk Analyst

Help Desk Analyst

Stand Out For Good, IncKnoxville, TN
30+ days ago
Job type
  • Full-time
Job description

Corporate Office - Knoxville, TN

Who Are We?

Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts.

Our Mission

“Stand Out. For Good”. At Altar’d State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

The Role

TheHelp Desk Analystis the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations. Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt resolution to all issues. This individual will also be part of future technology projects.

Primary Responsibilities

  • Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
  • Manage and prioritize central ticketing queue to ensure timely resolution of issues
  • Perform troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office locations
  • Walk Guest through problem solving process
  • Determine the best solution based on issues and details provided by Guests
  • Install, modify, and repair computer hardware and software
  • Facilitate and direct resolution with on site technicians or vendors as needed
  • Provide accurate information on IT products or services
  • Follow up and update Guest on status of issues
  • Maintain the highest level of guest service
  • Record events, problems and resolution in logs
  • Identify and escalate situations requiring urgent attention
  • Writing and editing technical documentation
  • Additional special projects as assigned

Skills and Abilities

  • Exceptional time management, facilitation, and organizational skills
  • Strong interpersonal skills and excellent verbal and written communication skills
  • Customer oriented and cool under pressure
  • Problem solving mindset
  • Experience with any system support ticketing platform
  • Experience with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software
  • Experience with troubleshooting printers, scanner and various other peripherals
  • Knowledge of networking hardware including routers, switches and VPN appliances
  • Retail industry experience

Education and Experience

  • CompTIA A+ certification or ability to earn certification within 1 year of employment
  • Associate’s degree in a technology focused area
  • 1-2 years in a customer service focused role

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:

  • #73 in Fortune 100 Best Companies to Work For® 2023

  • #4 in Fortune Best Workplaces in Retail™ 2022

  • #93 in Best Workplaces for Millennials™ 2023

  • #34 in Fortune Best Workplaces for Women™ 2022