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Service desk analyst [h1.location_city]

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Service desk analyst • knoxville tn

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Help Desk Analyst

Help Desk Analyst

stand out for good, IncKnoxville, TN
[job_card.full_time]
Corporate Office - Knoxville, TN.Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience...[show_more][last_updated.last_updated_30]
  • [promoted]
Story Desk Manager

Story Desk Manager

TEGNAKnoxville, Tennessee, USA
[job_card.full_time] +1
NYSE : TGNA) helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.TEGNA reaches more than100 million p...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Front Desk Sales Associate

Front Desk Sales Associate

The Lash LoungeKnoxville, TN, US
[job_card.permanent]
The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States.We offer a complete menu of services including Perming, Tinting, Threading, and more.We are pro...[show_more][last_updated.last_updated_30]
  • [promoted]
Hotel Front Desk Agent

Hotel Front Desk Agent

Courtyard by MarriottKnoxville, TN, US
[job_card.full_time] +1
What Makes a McKibbon Front Desk Agent? .The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel.As the friendly fac...[show_more][last_updated.last_updated_30]
Dental Front Desk Administrator

Dental Front Desk Administrator

Milledge Dental PartnersKnoxville, TN, United States
[job_card.full_time]
Dental Front Desk Administrator needed in.Join our Residency practice located just 12 minutes north of downtown Knoxville. The ideal candidate for front desk should possess confidence, great communi...[show_more][last_updated.last_updated_variable_days]
Property Desk Adjuster

Property Desk Adjuster

EAC Claims Solutions LLCKnoxville, TN, United States
[job_card.full_time]
At EAC Claims Solutions, we are dedicated to resolving claims with integrity and efficiency.Join us in delivering exceptional service while upholding the highest standards of professionalism and co...[show_more][last_updated.last_updated_30]
  • [promoted]
Front Desk Receptionist (Dermatology) | Knoxville, TN

Front Desk Receptionist (Dermatology) | Knoxville, TN

My Derm RecruiterKnoxville, TN, US
[job_card.full_time]
At Anne Arundel Dermatology we give exceptional care - to our patients and to eachother.Patient First | Caring | Accountability | Trust | One Team | Growth. Founded 50+ years ago with a mission to p...[show_more][last_updated.last_updated_30]
  • [promoted]
Help Desk Technician

Help Desk Technician

Patriot Talent SolutionsKnoxville, TN, United States
[job_card.full_time]
Knoxville, TN | Helpdesk Technician | Full-time.We are actively recruiting Helpdesk Technicians for our client in Knoxville, TN. These are second and third shift contract opportunities that will req...[show_more][last_updated.last_updated_variable_days]
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Front Desk

Front Desk

Gold's Gym - East Tennessee LLCKnoxville, TN, US
[job_card.part_time]
Hourly base rate plus commission on every check.Two paychecks per month OR access your earnings daily with DailyPay.Annual performance reviews with potential pay increases.No fitness certification ...[show_more][last_updated.last_updated_variable_hours]
  • [promoted]
Front Desk / Sales Associate

Front Desk / Sales Associate

StretchLab East TNKnoxville, TN, US
[job_card.full_time]
StretchLab Bearden is currently seeking a high energy, passion filled and sales motivated individual that is fitness minded and has a love for community and our brand!. Founded in 2015 in Venice, Ca...[show_more][last_updated.last_updated_30]
  • [promoted]
Help Desk Analyst

Help Desk Analyst

Altar'd StateKnoxville, TN, US
[job_card.full_time]
Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states.We offer a place of respite and a distinctive shopping experience with the latest fashion ...[show_more][last_updated.last_updated_30]
  • [promoted]
Front Desk Agent

Front Desk Agent

La Quinta Inn & Suites PowellPowell, TN, US
[job_card.full_time]
Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner. Greets guests, assists them with c...[show_more][last_updated.last_updated_30]
  • [promoted]
Front Desk Associate- Opener

Front Desk Associate- Opener

Crunch FitnessKnoxville, TN, US
[job_card.full_time]
Opening Front Desk Associate- Fountain City Club.Here We Grow Again! Are you ready to leave average behind and join a high-performance team on the rise? CR Fitness is seeking Front Desk Associates ...[show_more][last_updated.last_updated_30]
  • [promoted]
Greeter – Front Desk Team Member

Greeter – Front Desk Team Member

Buffalo Wild WingsKnoxville, TN, US
[job_card.part_time]
In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives.At Buffalo Wild Wings, thats just a Thursday night. This is the place to start the next phase of you...[show_more][last_updated.last_updated_variable_days]
Front Desk Associate

Front Desk Associate

CLUB4 FitnessKnoxville, TN, United States
[job_card.full_time]
The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate.Greet membe...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Dental Front Desk Administrator

Dental Front Desk Administrator

Painted VisionKnoxville, TN, US
[job_card.full_time]
Dental Front Desk Administrator needed in.Join our Residency practice located just 12 minutes north of downtown Knoxville. The ideal candidate for front desk should possess confidence, great communi...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Front Desk Associate- Opener

Front Desk Associate- Opener

Crunch Fitness - CR HoldingsKnoxville, TN, US
[job_card.full_time]
Opening Front Desk Associate- Fountain City Club.Are you ready to leave average behind and join a high-performance team on the rise? CR Fitness is seeking. At Crunch Fitness, we fuse fitness and ent...[show_more][last_updated.last_updated_30]
Help Desk Supervisor- Social Work Research & Public Service

Help Desk Supervisor- Social Work Research & Public Service

University of Tennesseeknoxville, Tennessee, US
[job_card.full_time]
Help Desk Supervisor- Social Work Research & Public Service-240000023Z.Help Desk Supervisor – Multiple Positions.Social Work Office of Research and Public Service (SWORPS).Full Time, Non- Exempt po...[show_more][last_updated.last_updated_30]
Medical Front Desk Receptionist

Medical Front Desk Receptionist

Allergy & Asthma AffiliatesKnoxville, Tennessee, United States
[job_card.full_time]
[filters_job_card.quick_apply]
Excellent Staff | Family-oriented Environment | Competitive Pay and Benefits.We're looking for great people to join our team. We're looking for individuals who are passionate about providing excepti...[show_more][last_updated.last_updated_30]
Help Desk Analyst

Help Desk Analyst

stand out for good, IncKnoxville, TN
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Corporate Office - Knoxville, TN

Who Are We?

Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts.

Our Mission

“Stand Out. For Good”. At Altar’d State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

The Role

The Help Desk Analyst is the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations. Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt resolution to all issues. This individual will also be part of future technology projects.

Primary Responsibilities

  • Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
  • Manage and prioritize central ticketing queue to ensure timely resolution of issues
  • Perform troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office locations
  • Walk Guest through problem solving process
  • Determine the best solution based on issues and details provided by Guests
  • Install, modify, and repair computer hardware and software
  • Facilitate and direct resolution with on site technicians or vendors as needed
  • Provide accurate information on IT products or services
  • Follow up and update Guest on status of issues
  • Maintain the highest level of guest service
  • Record events, problems and resolution in logs
  • Identify and escalate situations requiring urgent attention
  • Writing and editing technical documentation
  • Additional special projects as assigned

Skills and Abilities

  • Exceptional time management, facilitation, and organizational skills
  • Strong interpersonal skills and excellent verbal and written communication skills
  • Customer oriented and cool under pressure
  • Problem solving mindset
  • Experience with any system support ticketing platform
  • Experience with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software
  • Experience with troubleshooting printers, scanner and various other peripherals
  • Knowledge of networking hardware including routers, switches and VPN appliances
  • Retail industry experience

    • Education and Experience

  • CompTIA A+ certification or ability to earn certification within 1 year of employment
  • Associate’s degree in a technology focused area
  • 1-2 years in a customer service focused role

    • Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

    We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition :

    #73 in Fortune 100 Best Companies to Work For® 2023

    #4 in Fortune Best Workplaces in Retail™ 2022

    #93 in Best Workplaces for Millennials™ 2023

    #34 in Fortune Best Workplaces for Women™ 2022