Service desk analyst serp_jobs.h1.location_city
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Service desk analyst • lynn ma
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In order to participate in Berklee Student Employment, a student must fulfill the following requirements : .Current student at Berklee College of Music or Boston Conservatory at Berklee.Enrolled at l...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
CMIT Solutions of Boston / Cambridge is the premier IT services franchise in the US.IT business partner of small to medium sized businesses.
The Service Operations Analyst provides administrative supp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Monitor the IT Service Desk queue and resolve Level 1 and Level 2 tickets in accordance with established SLA policies.Execute IT tasks related to employee onboarding, offboarding, and job changes, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Under the supervision of the Support Services Supervisor, coordinates, dispatches and schedules patient transport, messenger, and Laundry Services.
Responds and follows up all patient issues via Hos...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Liberty Personnel is working with a Top AM Law Firm seeking a Help Desk Analyst to join their team.This person should be proficient with : .
Citrix, VPN, iOS, iPad OS technologies.Lan, Wan and Network...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
We are seeking a proactive and customer-focusedIT Service Desk Engineerwith hands-on experience.The ideal candidate will be responsible for providing first- and second-line technical support to end...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in compliance with established policies / procedures.Th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Information Technology department provides strategic direction and day-to-day IT operational, software and emerging technology supporting the Red Sox, Fenway Sports Management, the Red Sox Foun...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
C ICT is our shared IT service between Cambridge City Council, Huntingdonshire District Council and South Cambridgeshire District Council.
The shared service was established in April 2016 to provide...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Detailed JD : Help Desk Analyst I (US).Responsible for analysing and resolving hardware and software problems across the enterprise, engaging external technicians as appropriate.Essential duties to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space.
Serving more than 3,200 customers ac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered.
The Front Desk Associate is able to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We are seeking a proactive and customer-focused IT Service Desk Engineer with hands-on experience supporting Microsoft Office 365 environments.
The ideal candidate will be responsible for providing ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Under the supervision of the Support Services Supervisor, coordinates, dispatches and schedules patient transport, messenger, and Laundry Services.
Responds and follows up all patient issues via Hos...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space.
Serving more than 3,200 customers ac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Oversee, monitor, maintain and support IT services to end-users.Manage technologies, processes and controls that maintain and elevate standards and security of IT services.Serve as the point of esc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).Proficiency in supporting Microsoft 0365, including but not limited to SharePoint, O...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
The Information Technology de...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Part-Time Customer Service Analyst.Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a team dedicated to providing Pearson Virtual Schools employees and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Technology Service Desk Student Assistant
Berklee College of MusicBoston, MA, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionServe as the first line of support for students, faculty, and staff through walk-ins, phone, Jira, and Slack Use support templates, documentation, and troubleshooting skills to resolve issues when possible Keep Jira tickets updated with clear notes and respond in a professional and timely manner Troubleshoot music and media software such as Logic, Pro Tools, Sibelius, Ableton, etc. Provide basic troubleshooting for hardware and peripherals including MIDI devices, audio interfaces, and printers Collaborate with student coworkers, Analysts, and full-time staff to resolve unfamiliar or more advanced issues Escalate support needs to more experienced team members and help provide complete background information Stay current with team communications in Slack,and share helpful updates or reminders with the team Contribute to a respectful, inclusive, and professional support environment Strong communication and customer service skills Ability to stay calm and helpful when troubleshooting under time pressure Basic understanding of macOS and computer hardware Ability to document work and follow written guidance in systems like Jira and Confluence Professional and respectful attitude with users and colleagues Familiarity with audio production tools or music software Experience using Berklee systems like OnePass, my.berklee.edu, Workday, and Zoom Interest or enrollment in MPE, CWP, EPD, or Film Scoring programs This role is supervised by the Service Desk Manager Student Supervisors and Service Desk Analysts are available during shifts to provide guidance and feedback You may occasionally work with the Front Desk or assist with other Technology Support teams Scheduling is flexible and works around your academic priorities, although you should be available at least 10 hours per week in order to stay up to date with the needs of the role. The Service Desk operates Monday-Friday 9am-5pm. Training is provided, and growth is encouraged through shadowing and hands-on support opportunities
In order to participate in Berklee Student Employment, a student must fulfill the following requirements :
- Current student at Berklee College of Music or Boston Conservatory at Berklee.
- Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.
- Have a valid United States Social Security Number (SSN).
- Remain in "valid" Visa status as applicable.
- A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.
- Federal Work Study student may apply.
- In good disciplinary standing.
- Must be located in the U.S.
For complete program details, please go to our website : www.berklee.edu / se.
Technology Service Desk Student Assistants (TSAs) are the first point of contact for Berklee students, faculty, and staff who need help with technology. TSAs provide friendly and reliable support for issues ranging from account access to software troubleshooting. Support is delivered through in-person walk-ins, phone calls, Slack, and Jira.
This role focuses on Tier 1 support, where you help resolve common issues or gather key information for escalation. With time and experience, TSAs may also assist with Tier 2 support. This includes real-time troubleshooting during walk-ins or phone calls, where quick thinking and problem-solving are essential.
TSAs work closely with Analysts, Consultants, Supervisors, and full-time staff to learn and grow as part of a collaborative team that supports Berklee's technology needs.
Core Responsibilities :
Skills and Experience Required :
Helpful but not required :
Additional Notes
Hourly Rate : $16.48
Hiring Manager : Marc Golas