Service desk analyst [h1.location_city]

Leidos was awarded U.S. Air Force Cloud One Architecture and Common Shared Services contract and is currently seeking a Service Desk Manager supporting AWS Azure Google and Oracle clouds. This is an exciting opportunity to use your experience help modernize a leading global-scale multi-cloud environment in support of a critical mission supporting USAF system resiliency security and cost effectiveness.

Location :

This position will be on-site at Hanscomb AFB in Bedford MA .

Primary Responsibilities Could Include :

Manage service desk based on industry leading standards

Lead a group of 5-15 Help Desk

Prioritize and resolve IT concerns and escalate as needed

Participate in initiatives to reduce the number of human service desk interactions needed over time

Provide support across multiple channels (e.g. phone chat self-service portals )

Participate in initiatives to provide self-service capabilities to the maximum extent possible for customers

Manage 24 / 7 / 365 Service Desk for C1 services and support operations

Support testing / validation as needed

Document processes / lessons learned and maintain service desk records

Provide health and status monitoring

Document and communicate outage information to co-workers and customers

Technical Leadership

Partner with business stakeholders to understand requirements and translate them into technical solutions

Present r ecommendations to executive leadership

Mentor guide and supervise teams for related activities

Lead reviews and provide guidance on complex technical decisions

Prepare detailed technical documentation to support development and operational processes

Collaborate with team members and provide mentorship to junior staff fostering a learning environment

Act as the Service Desk manager to assess employee performance hire new employees and ensure compliance with corporate training requirements

Minimum Qualifications

Bachelors and five (5) years or more of experience; Masters and three (3) years or more of experience. Additional experience may be accepted in lieu of degree.

2 years of previous experience supervising teams and / or projects

Interim Secret clearance to start; Ability to obtain Secret clearance to maintain employment

US citizenship

Certifications : CompTIA Security or equivalent (IAT-2)

Preferred Qualifications

Experience with USAF Cloud One or Platform 1

Experience with Knowledg e Management

Cloud certifications in AWS Azure Google or Oracle clouds

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting : January 23 2026

For U.S. Positions : While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range :

Pay Range $82550.00 - $149225.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.

Required Experience :

Manager

Key Skills

Editorial,Catering,B2C,Camp,Computer Engineering

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 82550 - 149225