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Service desk analyst • mesa az

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Service Desk Technician I

Service Desk Technician I

iT1Tempe, Arizona, United States
[job_card.full_time]
T1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician I to join our Service Desk team. T1 has been recognized by the Phoe...[show_more][last_updated.last_updated_variable_days]
Front Desk Sales and Customer Service

Front Desk Sales and Customer Service

Elements MassageMesa (South Mesa), AZ, US
[job_card.full_time]
We are looking for positive, upbeat, energetic individuals to join our team.Our customers will be your #1 priority! Starting at $15 base plus. You are the face of our company so you must embrace ...[show_more][last_updated.last_updated_30]
  • [promoted]
Aviation Front Desk Customer Service Representative - Part Time

Aviation Front Desk Customer Service Representative - Part Time

Atlantic AviationScottsdale, AZ, US
[job_card.part_time]
Why You’ll Love This Aviation Front Desk Customer Service Representative JobDid you ever want to work in aviation but didn’t know how to break into the industry? Would you like working ...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
HR Service Desk Analyst

HR Service Desk Analyst

Abacus Service CorporationTempe, AZ, US
[job_card.full_time]
The HR Service Desk Analyst is primarily responsible for the delivery of day to day HR activities to employees, supervisors, and managers, ensuring that the company upholds best practices and remai...[show_more][last_updated.last_updated_variable_days]
Front Desk Supervisor / Customer Service - Hilton $16-$35 / hr

Front Desk Supervisor / Customer Service - Hilton $16-$35 / hr

HiltonChandler, AZ, United States
[job_card.full_time]
No experience requited, hiring immediately, appy now.Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following : Oversees front desk operations.Provide...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
  • [new]
Front Desk Supervisor

Front Desk Supervisor

Westgate Resorts & SpaMesa, AZ, US
[job_card.full_time]
Pay Rate : $19 / hour - Use our Daily Pay benefit and get access to your pay as you need it.Must be able to work any shifts assigned, including evenings, overnights and weekends and holidays - - - Th...[show_more][last_updated.last_updated_less]
  • [promoted]
Lock Desk Analyst

Lock Desk Analyst

Independence Home LoansScottsdale, AZ, US
[job_card.full_time]
We're looking for a detail-oriented Lock Desk Analyst to manage loan pricing, lock activities, and eligibility reviews in alignment with investor guidelines to support revenue integrity and efficie...[show_more][last_updated.last_updated_variable_days]
Portuguese Service Desk Support

Portuguese Service Desk Support

Futran Tech Solutions Pvt. Ltd.Scottsdale, AZ, United States
[job_card.full_time]
Primary Skill : Portuguese Service Desk Support.Scottsdale, AZ (5 days onsite).Multi lingual English and Portuguese.Should have good technical exposure for Level 1 Support.VPN Network Outlook Intern...[show_more][last_updated.last_updated_30]
Service Desk Manager

Service Desk Manager

IsagenixGilbert, AZ, US
[job_card.full_time]
Established in 2002, Isagenix International has created simple, proven products that optimize what your body is capable of—helping you protect your greatest asset, your health.For more than twenty ...[show_more][last_updated.last_updated_30]
  • [promoted]
Lock Desk Analyst

Lock Desk Analyst

CrossCountry MortgageMesa, AZ, US
[job_card.full_time]
Job Title / h2pCrossCountry Mortgage (CCM) is the nations number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 st...[show_more][last_updated.last_updated_variable_days]
  • [new]
IT Help Desk Analyst

IT Help Desk Analyst

WOCS - Wendy'sChandler, AZ, US
[job_card.full_time]
This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 198+ locations in nine states and reports to the Director of IT.Supp...[show_more][last_updated.last_updated_variable_hours]
Front Desk Agent

Front Desk Agent

Omni Barton Creek Resort & SpaTempe, AZ, United States
[job_card.part_time]
Omni Tempe Hotel at ASU is seeking a professional and courteous Front Desk Agent to provide our guests with outstanding service. This role is crucial as the first point of contact for our guests, en...[show_more][last_updated.last_updated_1_day]
  • [promoted]
Service Desk Analyst

Service Desk Analyst

VirtualVocationsTempe, Arizona, United States
[job_card.full_time]
A company is looking for a Service Desk Analyst to support a federal client by delivering high-quality IT service desk support. Key Responsibilities : Ensure quality and integrity of IT service del...[show_more][last_updated.last_updated_variable_days]
IT Service Desk Analyst

IT Service Desk Analyst

DraxGilbert, LA, United States
[job_card.full_time]
Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals.The responsibilities o...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Front Desk Agent

Front Desk Agent

Westgate ResortsMesa, AZ, US
[job_card.full_time]
An amazing, desert landscaped resort located adjacent to an 18-hole golf course, Westgate Painted Mountain Golf Resort offers you the perfect opportunity to enjoy the sun and magnificent views of t...[show_more][last_updated.last_updated_variable_days]
Deal Desk Analyst - Human Resources Outsourcing (HRO)

Deal Desk Analyst - Human Resources Outsourcing (HRO)

ADPW Rio Salado, Tempe, AZ, US
[job_card.full_time]
Deal Desk Analyst - Human Resources Outsourcing (HRO) within our Commercial Operations Center of Excellence (CoE).This is a hybrid role based out of our Maitland, FL,Tempe, AZ, or Allentown, PA off...[show_more][last_updated.last_updated_30]
  • [promoted]
Front Desk Agent

Front Desk Agent

Marriott Vacations WorldwideTempe, Arizona, United States
[job_card.full_time]
Are you looking for a place where meaningful moments are made together?.At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, ...[show_more][last_updated.last_updated_variable_hours]
Service Desk Technician I

Service Desk Technician I

IT1Tempe, AZ, US
[job_card.full_time]
T1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician I to join our Service Desk team. T1 has been recognized by the Phoe...[show_more][last_updated.last_updated_30]
  • [promoted]
Front Desk Agent

Front Desk Agent

Arizona StaffingChandler, AZ, US
[job_card.full_time]
Sheraton Grand At Wild Horse Pass Job Posting.Experience preferred, day shift, evening shift, weekend availability, free meals, travel discounts, and comprehensive benefit packages.Job number 26003...[show_more][last_updated.last_updated_variable_hours]
Service Desk Technician I

Service Desk Technician I

iT1Tempe, Arizona, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician I to join our Service Desk team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for over a decade. This is a testament to the great team and culture we have here at iT1!

The Service Desk Technician I is responsible for providing professional and excellent Service Desk Support. A strong customer service mindset, and strong work ethic with good communication skills are the key to succeeding in this role. Our Managed Services team is the forefront of our services organization, and this role will be required to engage with a variety of Clients daily. This person will play a key role in providing daily support to ensure Client Success and the overall uptime and performance of critical services.

  • Provides support via phone, e-mail and chat to employees of corporate clients.
  • Assists users in troubleshooting Outlook.
  • Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11).
  • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).
  • Provides support for mobile devices including configuration and email sync.
  • Handles 50-60 issues per day efficiently and appropriately.
  • Maintains regular and punctual attendance.
  • Utilizes Active Directory database to reset network passwords.
  • Assists users in adding and changing network printers.
  • Provides technical support for VPN connectivity issues.
  • Controls user’s computers utilizing remote access tools.
  • Troubleshoots remote access connectivity problems.
  • Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values.
  • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
  • Supports and conducts self in a manner consistent with client service expectations.

Qualifications

  • 1-3 years’ experience in call center or service desk environment.
  • Knowledge of various PC hardware and software applications including : Operating Systems : Windows 7, Windows 10, and Windows 11
  • Office 365 Support
  • User creations / terminations (tasks / requests)
  • End-user self-service tools
  • Cloud support – multiple device data syncing
  • AutoTask or other ticketing systems
  • Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
  • Internet Service Provider (ISP), Cable Modem, and Internet Support.
  • Effective troubleshooting and documentation skills
  • Experience navigating a knowledgebase.
  • Proficient use of Microsoft Office applications
  • IT troubleshooting
  • Strong organization, time management, and prioritizing skills
  • Completed High School Diploma / GED

    • Other Skills and Abilities

  • Strong technical and client interaction skills.
  • Self-starter with excellent organizational, administrative and interpersonal skills.
  • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
  • Excellent oral, written, technical, and business communication skills.
  • Ability to multi-task and work in fast paced environment.

    • Physical Demands

  • Sit at a computer for 8 hours per day
  • Keyboarding for 8 hours per day
  • Near Vision (working with small objects or reading small print)
  • Speaking (communicating information to clients / coworkers)
  • Hearing Requirements (In person speech, telephone, other sounds)

    • Job Location

    Onsite position at the headquarters office location in Tempe, AZ.

    Monday-Friday, 8 : 00am-5 : 30pm AZ.

  • Insurance : Health Insurance, Vision, Dental, and Life Insurance
  • Leave and Holidays : Paid Vacation, Paid Holidays
  • Retirement : 401K Plan with company match (eligible after 1 year of employment)
  • In-house fitness center